{"podcast":{"title":"Uncapped with Jack Altman","slug":"uncapped-with-jack-altman-7251833","podcast_index_feed_id":7251833,"rss_url":"https://feeds.megaphone.fm/PDP4191604852","website_url":null,"image_url":"https://megaphone.imgix.net/podcasts/4f59e046-fc65-11ef-95e4-6f1fe969e3f6/image/f476884f6c283614adac9f78c6a206ec.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Alt Capital","episode_count":54,"summary":"Conversations with people I admire about things I’m genuinely interested in.","last_synced_at":"2026-07-15T04:17:37.114625+00:00","page_url":"https://stenobird.com/podcast/uncapped-with-jack-altman-7251833"},"episode":{"title":"Uncapped #42 | Bret Taylor from Sierra","slug":"uncapped-42-bret-taylor-from-sierra","published_at":"2026-02-19T10:00:00+00:00","page_url":"https://stenobird.com/podcast/uncapped-with-jack-altman-7251833/uncapped-42-bret-taylor-from-sierra","show_page_url":"https://stenobird.com/podcast/uncapped-with-jack-altman-7251833","url":"https://traffic.megaphone.fm/PDP7268775160.mp3","audio_url":"https://traffic.megaphone.fm/PDP7268775160.mp3","summary":"Bret Taylor is the founder and CEO of Sierra, an AI agent company transforming customer service. Bret’s legendary career includes being CTO of Meta, co-CEO of Salesforce, chairman of the board at OpenAI, co-creating both Google Maps and the Like button, and founding three companies. We unpacked the so-called “SaaS-pocalypse” and what AI agents mean for the future of enterprise software. We talked through the shift from systems of record to autonomous agents, outcome-based pricing, platform transitions, Codex and the transformation of software engineering, and who is structurally positioned to win in the next era of AI. --- Timestamps: (0:00) Intro (0:20) The SaaS-pocalypse and systems of record (12:34) Sierra's competitive landscape (17:05) Outcomes-based pricing (24:22) The rapid evolution of AI support technology (28:21) Young founders vs. experienced founders (34:12) Beyond support: The full customer lifecycle (38:47) Codex and the future of software engineering (51:49) OpenAI and advertising (54:59) How to run a board --- Links: https://x.com/btaylor https://x.com/jaltma https://uncappedpod.com/ --- Email: friends@uncappedpod.com","meta_description":"Bret Taylor is the founder and CEO of Sierra, an AI agent company transforming customer service. Bret’s legendary career includes being CTO of Meta, co-CE…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3637,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/uncapped-with-jack-altman-7251833/episodes/uncapped-42-bret-taylor-from-sierra/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/uncapped-with-jack-altman-7251833/uncapped-42-bret-taylor-from-sierra.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}