{"podcast":{"title":"Truth, Lies and Work","slug":"truth-lies-and-work-5599780","podcast_index_feed_id":5599780,"rss_url":"https://feeds.megaphone.fm/HS8013840693","website_url":"https://truthliesandwork.com/episodes/","image_url":"https://megaphone.imgix.net/podcasts/65125ba2-4fd3-11ed-b6b9-d7032cc8f9f3/image/649cd21b3d2628500736e44084762d44.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Leanne & Al Elliott","episode_count":323,"summary":"Truth, Lies & Work is the UK's #1 Management Podcast. Brought to you by the HubSpot Podcast Network, this award-winning podcast is where behavioural science meets workplace culture. Hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott, the show has reached #2 in the UK Business Podcast Charts and consistently ranks as a Top 10 trending business podcast globally. With a unique blend of evidence-based insight and lived experience, Leanne and Al simplify the science of people and culture to help leaders attract, engage, and retain great talent. Episodes drop twice a week. Tuesdays feature a global people and culture news round-up, a hot take from an emerging or established voice, and the world-famous Workplace Surgery—where Leanne answers real listener questions with practical advice. Thursdays dive deeper with expert guests from across the business and psychology worlds, sharing fresh perspectives and actionable strategies. Whether you're scaling a startup or leading a large team, Truth, Lies & Work delivers the tools, thinking, and inspiration to build thriving, toxic-free workplaces that prioritise well-being and drive sustainable growth. Also…","last_synced_at":"2026-07-17T02:17:44.798737+00:00","page_url":"https://stenobird.com/podcast/truth-lies-and-work-5599780"},"episode":{"title":"283. How Google and Netflix design engagement surveys that actually work, with Bill Yost","slug":"283-how-google-and-netflix-design-engagement-surveys-that-actually-work-with-bill-yost","published_at":"2026-03-12T14:16:00+00:00","page_url":"https://stenobird.com/podcast/truth-lies-and-work-5599780/283-how-google-and-netflix-design-engagement-surveys-that-actually-work-with-bill-yost","show_page_url":"https://stenobird.com/podcast/truth-lies-and-work-5599780","url":"https://traffic.megaphone.fm/HS1734052499.mp3?updated=1773318768","audio_url":"https://traffic.megaphone.fm/HS1734052499.mp3?updated=1773318768","summary":"Welcome back to Truth, Lies & Work, the award-winning workplace podcast where behavioural science meets workplace culture, brought to you by the HubSpot Podcast Network. This week, we are joined by Bill Yost, a People Analytics powerhouse who has operated at the very highest levels of data-driven culture. Bill spent four years running Googlegeist, Google’s legendary annual survey that consistently achieved a staggering 90% response rate. Now leading analytics at Netflix, Bill joins Al and Leanne to explain why your employee engagement survey is likely failing—and how to fix it. In this episode, Bill pulls back the curtain on the \"snake eating itself\"—the cycle of performative surveying that destroys employee trust—and shares the exact framework used by tech giants to turn data into genuine organizational change. 🔥 What we cover in this episode: The \"Goodwill Account\": Why asking for feedback without the intention to act is a withdrawal from a bank account you can’t afford to drain. Confidential vs. Anonymous: The \"taboo\" of anonymity and why confidential surveys are the gold standard for identifying specific team issues without compromising trust. Closing the Loop: How Google built an entire new department based on survey feedback, and why you must \"close the loop\" loudly to maintain engagement. The Art of the Dashboard: Distinguishing between data \"curation\" for executives and \"exploration\" for analysts to avoid the misery of a bad dashboard. The Return-to-Office Bias: How leaders use their own \"personal lens\" to interpret messy data to fit their existing biases. 📚 About Bill Yost Connect with Bill for the best spreadsheet humor and blunt data truths: – Website: www.billyost.net – Website: www.billyost.com – LinkedIn: https://www.linkedin.com/in/billyost/ (Look for th…","meta_description":"Welcome back to Truth, Lies & Work, the award-winning workplace podcast where behavioural science meets workplace culture, brought to you by the HubSpot P…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3226,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/truth-lies-and-work-5599780/episodes/283-how-google-and-netflix-design-engagement-surveys-that-actually-work-with-bill-yost/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/truth-lies-and-work-5599780/283-how-google-and-netflix-design-engagement-surveys-that-actually-work-with-bill-yost.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}