{"podcast":{"title":"Transform Gov - the digital government podcast","slug":"transform-gov-the-digital-government-podcast-6921732","podcast_index_feed_id":6921732,"rss_url":"https://feeds.acast.com/public/shows/6654b705d950260012df3b93","website_url":"https://shows.acast.com/transform-the-digital-government-podcast","image_url":"https://assets.pippa.io/shows/cover/1716827487522-9495a005188702dc8cac05e17580133e.jpeg","author":"Maeve Kneafsey","episode_count":75,"summary":"Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that. www.digitalgovawards.com Hosted on Acast. See acast.com/privacy for more information.","last_synced_at":"2026-06-17T00:20:58.188142+00:00","page_url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732"},"episode":{"title":"How smart public services are winning back users — with one simple design shift","slug":"how-smart-public-services-are-winning-back-users-with-one-simple-design-shift","published_at":"2026-04-01T08:26:12+00:00","page_url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732/how-smart-public-services-are-winning-back-users-with-one-simple-design-shift","show_page_url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732","url":"https://digitalgovawards.com/podcast/","audio_url":"https://sphinx.acast.com/p/open/s/6654b705d950260012df3b93/e/69ccd6a6074f2e4d629b31a5/media.mp3","summary":"COVID changed how people engage with online services — permanently. The organisations that adapted are now seeing better engagement, better access, better outcomes . The rest are still catching up. In this episode of Transform Gov, Maeve Kneafsey speaks with Aoife Prendergast of Technological University of the Shannon (TUS) , whose team won the Universal Design category at the Ireland eGovernment Awards 2025 . What they discovered is something every CIO, digital leader, and public service provider needs to hear: People have changed. Since COVID, expectations have shifted: always-on bite-sized easy to use Most services haven’t caught up. Aoife’s team did. They spotted the gap, redesigned using Universal Design, boosted engagement — and unlocked new funding and global collaboration. This isn’t compliance. It’s whether your service gets used at all. Key Topics Universal Design in public services Digital transformation in higher education Public sector accessibility strategy Citizen engagement post-COVID Service design and UX in government Inclusive digital services Ireland eGovernment Awards Ireland TUS (Technological University of the Shannon) Accessibility vs usability Hosted on Acast. See acast.com/privacy for more information.","meta_description":"COVID changed how people engage with online services — permanently. The organisations that adapted are now seeing better engagement, better access, better…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2196,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/transform-gov-the-digital-government-podcast-6921732/episodes/how-smart-public-services-are-winning-back-users-with-one-simple-design-shift/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732/how-smart-public-services-are-winning-back-users-with-one-simple-design-shift.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}