{"podcast":{"title":"Transform Gov - the digital government podcast","slug":"transform-gov-the-digital-government-podcast-6921732","podcast_index_feed_id":6921732,"rss_url":"https://feeds.acast.com/public/shows/6654b705d950260012df3b93","website_url":"https://shows.acast.com/transform-the-digital-government-podcast","image_url":"https://assets.pippa.io/shows/cover/1716827487522-9495a005188702dc8cac05e17580133e.jpeg","author":"Maeve Kneafsey","episode_count":75,"summary":"Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that. www.digitalgovawards.com Hosted on Acast. See acast.com/privacy for more information.","last_synced_at":"2026-06-17T00:20:58.188142+00:00","page_url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732"},"episode":{"title":"From paper forms to AI: 23 years that completely rewired Ireland's Public Services","slug":"from-paper-forms-to-ai-23-years-that-completely-rewired-ireland-s-public-services","published_at":"2026-05-15T11:30:21+00:00","page_url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732/from-paper-forms-to-ai-23-years-that-completely-rewired-ireland-s-public-services","show_page_url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732","url":"https://digitalgovawards.com/podcast/","audio_url":"https://sphinx.acast.com/p/open/s/6654b705d950260012df3b93/e/6a0703cf3fd6979bfc6525fc/media.mp3","summary":"What actually happens when a country decides to digitise itself? Not the theory. Not the strategy decks. The real story. Over 23 years, Ireland’s public sector has gone from: • Paper forms, post and phone calls • To online transactions people trust • To fully integrated, citizen-first services • And now… cautiously stepping into AI This episode is a rare step back — a straight, honest look at what changed, what worked, and what didn’t. You’ll hear: • Why early “digital” projects were little more than brochure websites • The moment citizens finally trusted online government services • The internal battles — fiefdoms, silos and systems that wouldn’t talk to each other • How collaboration became the biggest shift of all • Why “citizen-first” wasn’t always the mindset — and how that changed • The truth about AI in government — less hype, more caution And crucially — what all of that means for what comes next. Hosted on Acast. See acast.com/privacy for more information.","meta_description":"What actually happens when a country decides to digitise itself? Not the theory. Not the strategy decks. The real story. Over 23 years, Ireland’s public s…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2059,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/transform-gov-the-digital-government-podcast-6921732/episodes/from-paper-forms-to-ai-23-years-that-completely-rewired-ireland-s-public-services/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732/from-paper-forms-to-ai-23-years-that-completely-rewired-ireland-s-public-services.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}