{"podcast":{"title":"The StoryBrand Podcast","slug":"the-storybrand-podcast-556745","podcast_index_feed_id":556745,"rss_url":"https://storybrand.libsyn.com/rss","website_url":"https://storybrand.com/?utm_medium=podcast&utm_source=podcast&utm_campaign=storybrand&utm_term=sbpod&utm_content=SB_home","image_url":"https://static.libsyn.com/p/assets/2/9/2/1/29215d94eb5dfc65d959afa2a1bf1c87/SBPOD_Libsyn_Cover_SQ.jpg","author":"StoryBrand.com","episode_count":567,"summary":"Each week on the StoryBrand Podcast host Donald Miller, bestselling author of the book \"Building A StoryBrand\", shares strategies for creating marketing and messaging that make you stand out, connect with customers, and actually grow your business. Get the tools you need to create clear and effective messaging that grows your business at StoryBrand.com.","last_synced_at":"2026-07-27T16:18:25.586554+00:00","page_url":"https://stenobird.com/podcast/the-storybrand-podcast-556745"},"episode":{"title":"#66: The 3 Tactical Moves That Build Customer Loyalty","slug":"66-the-3-tactical-moves-that-build-customer-loyalty","published_at":"2026-04-06T09:00:00+00:00","page_url":"https://stenobird.com/podcast/the-storybrand-podcast-556745/66-the-3-tactical-moves-that-build-customer-loyalty","show_page_url":"https://stenobird.com/podcast/the-storybrand-podcast-556745","url":"https://storybrand.com","audio_url":"https://traffic.libsyn.com/secure/storybrand/SBPOD_066_Ad_SBYB_May_2026_-_Chickfila_-_v1.mp3?dest-id=361398","summary":"If you want your marketing to convert better, join us for StoryBrand Your Business Live, a workshop in Nashville TN May 7th-8th 2026 where Donald Miller will teach you how to create clear messaging and you'll get direct feedback from StoryBrand Certified Guides so you walk out confident that your message connects. These sell out fast so register now at https://storybrand.com/live/?utm_medium=podcast&utm_source=podcast&utm_campaign=sbyourbusiness&utm_term=sbpod&utm_content=SB_workshop Customer loyalty is often won or lost in the small moments. People come back because of how you make them feel. In a world full of rushed and forgettable service, customers remember businesses that treat them with dignity. They want to feel seen, respected, and cared for. The problem is, many leaders say they want to serve customers well, but they never define what that actually looks like for their team. So how do you create an experience people actually remember? In this episode of the StoryBrand Podcast, Donald Miller breaks down how Chick-fil-A built customer loyalty by making people feel valued. Drawing from his own experience with the company, Don shares 3 practical tactics that communicate respect, from saying \"my pleasure\" to carrying trays and walking guests to their cars in the rain. This episode will help you create simple, repeatable ways to make customers feel important and keep them coming back. Connect with Donald Miller on social media: https://www.instagram.com/donaldmiller/ https://www.facebook.com/donaldmillerwords http://StoryBrand.com Building a StoryBrand 2.0 is now available! https://buildingastorybrand.com/?utm_medium=social&utm_source=youtube&utm_campaign=&utm_term=cb&utm_content=SB_Framework Make your marketing and messaging work wi…","meta_description":"If you want your marketing to convert better, join us for StoryBrand Your Business Live, a workshop in Nashville TN May 7th-8th 2026 where Donald Miller w…","key_points":[],"chapters":[],"topics":[],"duration_seconds":933,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-storybrand-podcast-556745/episodes/66-the-3-tactical-moves-that-build-customer-loyalty/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-storybrand-podcast-556745/66-the-3-tactical-moves-that-build-customer-loyalty.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}