{"podcast":{"title":"The Shift","slug":"the-shift-6705493","podcast_index_feed_id":6705493,"rss_url":"https://feeds.captivate.fm/the-shift-with-trisha-carter/","website_url":"https://the-shift-with-trisha-carter.captivate.fm","image_url":"https://artwork.captivate.fm/1b850b84-a538-4c0b-9e8d-647d6174c375/U2jPNodUZPKGduCIal9A0kx1.jpg","author":"Trisha Carter","episode_count":83,"summary":"In a series of interviews with authors and experts from around the world, The Shift unpacks how to increase awareness of ourselves, and others and to shift our perspectives to see things differently. Join Trisha Carter, an Organisational Psychologist and explorer of Cultural Intelligence as she dives into cultural meta-cognition and learns more about how to experience those Shifts.","last_synced_at":"2026-06-20T08:17:01.794693+00:00","page_url":"https://stenobird.com/podcast/the-shift-6705493"},"episode":{"title":"Andrew Sykes - Building Trust, Floor by Floor","slug":"andrew-sykes-building-trust-floor-by-floor","published_at":"2025-07-04T20:00:00+00:00","page_url":"https://stenobird.com/podcast/the-shift-6705493/andrew-sykes-building-trust-floor-by-floor","show_page_url":"https://stenobird.com/podcast/the-shift-6705493","url":"https://the-shift-with-trisha-carter.captivate.fm/episode/andrew-sykes-building-trust-floor-by-floor","audio_url":"https://episodes.captivate.fm/episode/455cc298-7634-4a5f-b1c6-92de7b738b51.mp3","summary":"In this episode, Trisha interviews Andrew Sykes, author, speaker, and founder of Habits at Work, who brings the science of behavioural change into business performance. Andrew is a lecturer at the Kellogg School of Management, where he helps leaders build trustworthy organisations. Drawing from his powerful personal shift during the 1995 Rugby World Cup in South Africa, Andrew explores how trust is built \"floor by floor\" like a skyscraper. The conversation delves into why trust often breaks down in diverse teams and how cultural intelligence intersects with trust-building. Andrew reveals practical strategies for building trust through intentional habits, especially when working across cultural differences. He shares insights on why demonstrating curiosity and care can transcend cultural barriers and how organisations can systematically embed trustworthy practices into their culture. Connect with Andrew via LinkedIn , his website , the Habits at Work website, and the website for executive experiences Cerene Life . Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or  LinkedIn.","meta_description":"In this episode, Trisha interviews Andrew Sykes, author, speaker, and founder of Habits at Work, who brings the science of behavioural change into busines…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2620,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-shift-6705493/episodes/andrew-sykes-building-trust-floor-by-floor/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-shift-6705493/andrew-sykes-building-trust-floor-by-floor.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}