{"podcast":{"title":"The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions","slug":"the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821","podcast_index_feed_id":1100821,"rss_url":"https://api.riverside.fm/hosting/mMIUQRyf.rss","website_url":"http://restauranttechnologyguys.com","image_url":"https://hosting-media.riverside.com/media/imports/podcasts/281ea04d-7c53-4134-92e0-ccecf883fade/rc98kafpdzejxp3amizm2pj1fri2.jpg","author":"Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions","episode_count":354,"summary":"Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.","last_synced_at":"2026-07-28T02:18:49.040747+00:00","page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821"},"episode":{"title":"Unlocking the Hidden Potential of Restaurant Catering: Strategies for Success","slug":"unlocking-the-hidden-potential-of-restaurant-catering-strategies-for-success","published_at":"2026-03-30T10:14:41+00:00","page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/unlocking-the-hidden-potential-of-restaurant-catering-strategies-for-success","show_page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821","url":"https://api.riverside.com/hosting-analytics/media/3d8a09e06f0055324aa81dcdbcbf6f0e14f140d74fddf29aa56fe93b11bf37d4/eyJlcGlzb2RlSWQiOiI3ZmNkMTdkZS1hOTk5LTQ3MTktOTVjOS02NTM0ZThlMTNjNDgiLCJwb2RjYXN0SWQiOiIyODFlYTA0ZC03YzUzLTQxMzQtOTJlMC1jY2VjZjg4M2ZhZGUiLCJhY2NvdW50SWQiOiI2OTA4YWUyMDQ4MjFhNGEwM2YzMmRhNWUiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjljYTRhMWNlMTUwNzMyZjkxNDhmYmJmL2plcmVteS1qdWxpYW5zLXN0dWRpby1jb21wb3Nlci0yMDI2LTMtMzBfXzEyLTItNC5tcDMifQ==.mp3","audio_url":"https://api.riverside.com/hosting-analytics/media/3d8a09e06f0055324aa81dcdbcbf6f0e14f140d74fddf29aa56fe93b11bf37d4/eyJlcGlzb2RlSWQiOiI3ZmNkMTdkZS1hOTk5LTQ3MTktOTVjOS02NTM0ZThlMTNjNDgiLCJwb2RjYXN0SWQiOiIyODFlYTA0ZC03YzUzLTQxMzQtOTJlMC1jY2VjZjg4M2ZhZGUiLCJhY2NvdW50SWQiOiI2OTA4YWUyMDQ4MjFhNGEwM2YzMmRhNWUiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjljYTRhMWNlMTUwNzMyZjkxNDhmYmJmL2plcmVteS1qdWxpYW5zLXN0dWRpby1jb21wb3Nlci0yMDI2LTMtMzBfXzEyLTItNC5tcDMifQ==.mp3","summary":"00:00 Introduction and Guest Background 00:58 Elias' Journey into Restaurant Technology 01:51 The Value of Catering in Foodservice 02:47 Challenges Unique to Catering Business 03:47 Catering Menu Design and Customer Expectations 05:10 B2B vs B2C Catering Dynamics 06:36 Allergen Management and Food Safety 07:43 Menu Structuring for Different Catering Types 08:31 Bundling and Upselling Strategies 09:33 Margins and Profitability in Catering 10:15 Systematizing Catering Operations 11:35 Digital Tools for Catering Management 12:18 Enhancing Guest Experience and Satisfaction 13:17 The Power of Follow-Up and Customer Loyalty 14:18 Using Data and AI for Customer Insights 15:12 Rally Catering’s System and Business Logic 16:08 Operational Efficiency and Error Reduction 17:12 Case Study: Rachel’s Catering Business 18:08 The Role of Technology in Scaling Catering 19:04 Repeat Business and Customer Retention 19:52 Streamlining the Intake Process 20:55 Pricing, Upselling, and Packaging 21:52 Automation and Business Logic Layer 22:53 Operational Challenges and Solutions 23:41 Real-Time Order Management and Flexibility 24:38 Ensuring Quality and Consistency 25:42 Creating a Memorable Guest Experience 26:27 The Importance of Presentation and Details 27:22 Building Customer Loyalty Through Follow-Up 28:24 Final Thoughts and Resources","meta_description":"00:00 Introduction and Guest Background 00:58 Elias' Journey into Restaurant Technology 01:51 The Value of Catering in Foodservice 02:47 Challenges Unique…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2257,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/episodes/unlocking-the-hidden-potential-of-restaurant-catering-strategies-for-success/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/unlocking-the-hidden-potential-of-restaurant-catering-strategies-for-success.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}