{"podcast":{"title":"The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions","slug":"the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821","podcast_index_feed_id":1100821,"rss_url":"https://api.riverside.fm/hosting/mMIUQRyf.rss","website_url":"http://restauranttechnologyguys.com","image_url":"https://hosting-media.riverside.com/media/imports/podcasts/281ea04d-7c53-4134-92e0-ccecf883fade/rc98kafpdzejxp3amizm2pj1fri2.jpg","author":"Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions","episode_count":354,"summary":"Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.","last_synced_at":"2026-07-28T02:18:49.040747+00:00","page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821"},"episode":{"title":"The 5 Rules That Transform Grocery Teams and Can Elevate Any Business","slug":"the-5-rules-that-transform-grocery-teams-and-can-elevate-any-business","published_at":"2026-06-22T06:20:14+00:00","page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/the-5-rules-that-transform-grocery-teams-and-can-elevate-any-business","show_page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821","url":"https://api.riverside.com/hosting-analytics/media/74ac30eff7accd287b8450d22e1c73f8fe3363bb72d57b582b1fd80bf62465c4/eyJlcGlzb2RlSWQiOiJmY2I3ZTI0OS1lZjdkLTQ5NWMtYTU5Ni1kMWU4MTk3NTJiYmEiLCJwb2RjYXN0SWQiOiIyODFlYTA0ZC03YzUzLTQxMzQtOTJlMC1jY2VjZjg4M2ZhZGUiLCJhY2NvdW50SWQiOiI2OTA4YWUyMDQ4MjFhNGEwM2YzMmRhNWUiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmEzOGNkOTE1MGExOTk5OTZjNTlkNDVkL2plcmVteS1qdWxpYW5zLXN0dWRpby1jb21wb3Nlci0yMDI2LTYtMjJfXzctNTItMTcubXAzIn0=.mp3","audio_url":"https://api.riverside.com/hosting-analytics/media/74ac30eff7accd287b8450d22e1c73f8fe3363bb72d57b582b1fd80bf62465c4/eyJlcGlzb2RlSWQiOiJmY2I3ZTI0OS1lZjdkLTQ5NWMtYTU5Ni1kMWU4MTk3NTJiYmEiLCJwb2RjYXN0SWQiOiIyODFlYTA0ZC03YzUzLTQxMzQtOTJlMC1jY2VjZjg4M2ZhZGUiLCJhY2NvdW50SWQiOiI2OTA4YWUyMDQ4MjFhNGEwM2YzMmRhNWUiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmEzOGNkOTE1MGExOTk5OTZjNTlkNDVkL2plcmVteS1qdWxpYW5zLXN0dWRpby1jb21wb3Nlci0yMDI2LTYtMjJfXzctNTItMTcubXAzIn0=.mp3","summary":"00:00 Introduction to Steve Black and His Journey 02:48 The Five Rules of Leadership 05:43 The Importance of People in Business 08:15 Inception of the Five Rules 10:57 Rule One: Do Your Job 13:42 Rule Two: Be Kind 16:32 The Impact of Kindness in Leadership 19:34 The Importance of Kindness in Leadership 22:03 No Surprises: A Leadership Principle 24:23 Eliminating Drama in the Workplace 28:45 Protecting the Brand: A Leadership Responsibility 33:01 Embedding Leadership Lessons Through Masterclass","meta_description":"00:00 Introduction to Steve Black and His Journey 02:48 The Five Rules of Leadership 05:43 The Importance of People in Business 08:15 Inception of the Fiv…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2504,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/episodes/the-5-rules-that-transform-grocery-teams-and-can-elevate-any-business/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/the-5-rules-that-transform-grocery-teams-and-can-elevate-any-business.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}