{"podcast":{"title":"The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions","slug":"the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821","podcast_index_feed_id":1100821,"rss_url":"https://api.riverside.fm/hosting/mMIUQRyf.rss","website_url":"http://restauranttechnologyguys.com","image_url":"https://hosting-media.riverside.com/media/imports/podcasts/281ea04d-7c53-4134-92e0-ccecf883fade/rc98kafpdzejxp3amizm2pj1fri2.jpg","author":"Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions","episode_count":354,"summary":"Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.","last_synced_at":"2026-07-28T02:18:49.040747+00:00","page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821"},"episode":{"title":"The $30,000 Refund Nobody Caught","slug":"the-30-000-refund-nobody-caught","published_at":"2026-07-27T13:00:00+00:00","page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/the-30-000-refund-nobody-caught","show_page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821","url":"https://api.riverside.com/hosting-analytics/media/806de7f284dd15bd56ab366b3d83d35417229de8e7b677e359e34a180ce6ef8d/eyJlcGlzb2RlSWQiOiIxZWJiOTExOS1kMWEyLTRkYzctODk2ZC03MDhkYjM3YTRlYTUiLCJwb2RjYXN0SWQiOiIyODFlYTA0ZC03YzUzLTQxMzQtOTJlMC1jY2VjZjg4M2ZhZGUiLCJhY2NvdW50SWQiOiI2OTA4YWUyMDQ4MjFhNGEwM2YzMmRhNWUiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmE2MzdjZmZhNmU2MjM3MmQ3NDRkY2JiL2plcmVteS1qdWxpYW5zLXN0dWRpby1jb21wb3Nlci0yMDI2LTctMjRfXzE2LTU1LTU5Lm1wMyJ9.mp3","audio_url":"https://api.riverside.com/hosting-analytics/media/806de7f284dd15bd56ab366b3d83d35417229de8e7b677e359e34a180ce6ef8d/eyJlcGlzb2RlSWQiOiIxZWJiOTExOS1kMWEyLTRkYzctODk2ZC03MDhkYjM3YTRlYTUiLCJwb2RjYXN0SWQiOiIyODFlYTA0ZC03YzUzLTQxMzQtOTJlMC1jY2VjZjg4M2ZhZGUiLCJhY2NvdW50SWQiOiI2OTA4YWUyMDQ4MjFhNGEwM2YzMmRhNWUiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmE2MzdjZmZhNmU2MjM3MmQ3NDRkY2JiL2plcmVteS1qdWxpYW5zLXN0dWRpby1jb21wb3Nlci0yMDI2LTctMjRfXzE2LTU1LTU5Lm1wMyJ9.mp3","summary":"The conversation covers a wide range of topics related to the implementation of IoT and AI in the restaurant industry. It explores the impact of security camera audits, the introduction of IoT technology, the automation of mundane tasks, the challenges and solutions in IoT implementation, the paradigm shift in data management, the reliability and security of IoT data, and the future of IoT and AI in restaurants. The discussion also delves into the impact of IoT on network traffic, actionable insights and AI augmentation, preventative maintenance, and incremental adoption of IoT solutions. The conversation emphasizes the importance of vision intelligence and AI in restaurants, as well as the engagement with MachineQ for IoT solutions. Takeaways IoT and AI play a crucial role in automating mundane tasks and improving operational efficiency in the restaurant industry. The adoption of IoT solutions can lead to significant cost savings, improved food safety, and enhanced customer satisfaction. Vision intelligence and AI augmentation are key components in the future of IoT implementation in restaurants. Chapters 00:00 The Impact of Security Camera Audit 01:25 Introduction to Tom Woodbury and Restaurant Technologies 02:19 Restaurant Technology and Operational Efficiency 03:30 Automating Mundane Tasks with IoT 04:52 Automating Tasks for Operational Efficiency 05:28 Adoption of IoT in Restaurants 06:24 ROI and Benefits of IoT in Restaurants 08:29 Challenges and Solutions in IoT Implementation 09:49 Paradigm Shift in Data Management 10:47 Reliability and Security of IoT Data 12:42 Food Safety and Preventative Maintenance 13:56 Behavioral Insights and Spoilage Prevention 15:47 IoT Management in Front of House 16:45 Automating Tasks for Operational Efficiency 17:42 Micro Improveme…","meta_description":"The conversation covers a wide range of topics related to the implementation of IoT and AI in the restaurant industry. It explores the impact of security…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2413,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/episodes/the-30-000-refund-nobody-caught/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/the-30-000-refund-nobody-caught.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}