{"podcast":{"title":"The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions","slug":"the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821","podcast_index_feed_id":1100821,"rss_url":"https://api.riverside.fm/hosting/mMIUQRyf.rss","website_url":"http://restauranttechnologyguys.com","image_url":"https://hosting-media.riverside.com/media/imports/podcasts/281ea04d-7c53-4134-92e0-ccecf883fade/rc98kafpdzejxp3amizm2pj1fri2.jpg","author":"Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions","episode_count":354,"summary":"Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.","last_synced_at":"2026-07-28T02:18:49.040747+00:00","page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821"},"episode":{"title":"How One Founder Solved Restaurant Staffing Chaos","slug":"how-one-founder-solved-restaurant-staffing-chaos","published_at":"2026-07-13T12:00:00+00:00","page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/how-one-founder-solved-restaurant-staffing-chaos","show_page_url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821","url":"https://api.riverside.com/hosting-analytics/media/436ded3639e611d122a78f81de6bb5310663825c1bde82e52f754ad390c2577d/eyJlcGlzb2RlSWQiOiI5NDA3YzEzNS0xNDY1LTRlODItYjhhNy1lZjBiNTFmMDQ4NjQiLCJwb2RjYXN0SWQiOiIyODFlYTA0ZC03YzUzLTQxMzQtOTJlMC1jY2VjZjg4M2ZhZGUiLCJhY2NvdW50SWQiOiI2OTA4YWUyMDQ4MjFhNGEwM2YzMmRhNWUiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmE1NDdjN2FhZDkzN2ZmYThjNDQ2NWFkL2plcmVteS1qdWxpYW5zLXN0dWRpby1jb21wb3Nlci0yMDI2LTctMTNfXzctNDktNDYubXAzIn0=.mp3","audio_url":"https://api.riverside.com/hosting-analytics/media/436ded3639e611d122a78f81de6bb5310663825c1bde82e52f754ad390c2577d/eyJlcGlzb2RlSWQiOiI5NDA3YzEzNS0xNDY1LTRlODItYjhhNy1lZjBiNTFmMDQ4NjQiLCJwb2RjYXN0SWQiOiIyODFlYTA0ZC03YzUzLTQxMzQtOTJlMC1jY2VjZjg4M2ZhZGUiLCJhY2NvdW50SWQiOiI2OTA4YWUyMDQ4MjFhNGEwM2YzMmRhNWUiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmE1NDdjN2FhZDkzN2ZmYThjNDQ2NWFkL2plcmVteS1qdWxpYW5zLXN0dWRpby1jb21wb3Nlci0yMDI2LTctMTNfXzctNDktNDYubXAzIn0=.mp3","summary":"00:00 Introduction and Jeremy's opening remarks 00:26 Guest introduction: Jake and his background 01:18 The chaos of restaurant scheduling and initial solutions 02:15 The inspiration behind Shiftwerx and its core features 04:09 Gathering staff preferences and creating schedules 05:37 In-app currency and shift trading market 07:33 Understanding restaurant needs and data integration 09:18 Handling staff availability and schedule changes 11:10 Staff morale, control, and fairness in scheduling 13:02 Tools for schedule creation and automation 17:21 Market features: shift swaps, incentives, and safety 19:45 Use of AI and avoiding hallucinations in scheduling 23:45 Deterministic algorithms and fairness in AI scheduling 26:44 Marketplace philosophy and shift trading benefits 33:21 Market incentives and employee engagement 37:57 How to get started with Shiftwerx 40:44 Target audience and scalability of the platform 43:09 Closing remarks and future outlook","meta_description":"00:00 Introduction and Jeremy's opening remarks 00:26 Guest introduction: Jake and his background 01:18 The chaos of restaurant scheduling and initial sol…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2669,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/episodes/how-one-founder-solved-restaurant-staffing-chaos/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/how-one-founder-solved-restaurant-staffing-chaos.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}