{"podcast":{"title":"The Product Experience","slug":"the-product-experience-1156837","podcast_index_feed_id":1156837,"rss_url":"https://rss.buzzsprout.com/1797429.rss","website_url":"https://www.mindtheproduct.com/category/the-product-experience/","image_url":"https://storage.buzzsprout.com/psm6kvvjivp07n542hooku5gf5eo?.jpg","author":"Mind the Product","episode_count":384,"summary":"The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-product-experience-1156837"},"episode":{"title":"How to fix broken systems - Kate Tarling (CEO, The Service Group)","slug":"how-to-fix-broken-systems-kate-tarling-ceo-the-service-group","published_at":"2026-03-18T08:00:00+00:00","page_url":"https://stenobird.com/podcast/the-product-experience-1156837/how-to-fix-broken-systems-kate-tarling-ceo-the-service-group","show_page_url":"https://stenobird.com/podcast/the-product-experience-1156837","url":"https://www.buzzsprout.com/1797429/episodes/18855527-how-to-fix-broken-systems-kate-tarling-ceo-the-service-group.mp3","audio_url":"https://www.buzzsprout.com/1797429/episodes/18855527-how-to-fix-broken-systems-kate-tarling-ceo-the-service-group.mp3","summary":"Kate Tarling — consultant, trainer, and author of The Service Organization — joins Lily and Randy to discuss what it takes to deliver great services inside large, complex organizations. The conversation covers the distinction between products and services, why transformation so often stalls, how to make the business case for change using existing investment, and how product people can contribute to, and benefit from, a more service-oriented way of working. This episode is brought to you by Ma...","meta_description":"Kate Tarling — consultant, trainer, and author of The Service Organization — joins Lily and Randy to discuss what it takes to deliver great services insid…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2441,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-product-experience-1156837/episodes/how-to-fix-broken-systems-kate-tarling-ceo-the-service-group/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-product-experience-1156837/how-to-fix-broken-systems-kate-tarling-ceo-the-service-group.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}