{"podcast":{"title":"The Product Experience","slug":"the-product-experience-1156837","podcast_index_feed_id":1156837,"rss_url":"https://rss.buzzsprout.com/1797429.rss","website_url":"https://www.mindtheproduct.com/category/the-product-experience/","image_url":"https://storage.buzzsprout.com/psm6kvvjivp07n542hooku5gf5eo?.jpg","author":"Mind the Product","episode_count":384,"summary":"The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-product-experience-1156837"},"episode":{"title":"How to build EQ as a Product Leader - Pippa Topp (CPO, giffgaff)","slug":"how-to-build-eq-as-a-product-leader-pippa-topp-cpo-giffgaff","published_at":"2026-04-01T05:00:00+00:00","page_url":"https://stenobird.com/podcast/the-product-experience-1156837/how-to-build-eq-as-a-product-leader-pippa-topp-cpo-giffgaff","show_page_url":"https://stenobird.com/podcast/the-product-experience-1156837","url":"https://www.buzzsprout.com/1797429/episodes/18921687-how-to-build-eq-as-a-product-leader-pippa-topp-cpo-giffgaff.mp3","audio_url":"https://www.buzzsprout.com/1797429/episodes/18921687-how-to-build-eq-as-a-product-leader-pippa-topp-cpo-giffgaff.mp3","summary":"Pippa Topp, Chief Product Officer at giffgaff, joins Lily and Randy to talk about emotional intelligence in product teams — what it is, how it develops, and why it matters for leadership. The conversation covers recognising defensiveness as an EQ signal, the conscious competence model, applying empathy inward as well as outward, and how to cultivate a culture of reflection across a product org. Pippa also shares her own journey from judgement to over-empathy to finding the balance, and makes ...","meta_description":"Pippa Topp, Chief Product Officer at giffgaff, joins Lily and Randy to talk about emotional intelligence in product teams — what it is, how it develops, a…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3425,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-product-experience-1156837/episodes/how-to-build-eq-as-a-product-leader-pippa-topp-cpo-giffgaff/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-product-experience-1156837/how-to-build-eq-as-a-product-leader-pippa-topp-cpo-giffgaff.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}