{"podcast":{"title":"The Perfect RIA","slug":"the-perfect-ria-537160","podcast_index_feed_id":537160,"rss_url":"https://theperfectpractice.libsyn.com/rss","website_url":"https://theperfectria.com/podcast","image_url":"https://static.libsyn.com/p/assets/6/e/a/9/6ea9d7d393006edfbafc7308ab683e82/TPR_New_Artwork-min.png","author":"Matthew Jarvis & Micah Shilanski","episode_count":917,"summary":"Welcome to The Perfect RIA podcast, the ultimate resource for advisors who want to master time management, optimize advisor-client interactions, achieve unparalleled profitability, and maximize value in their practice. Hosted by industry experts Matthew Jarvis, CFP®, and Micah Shilanski, CFP®, this podcast is your blueprint for success. Matthew and Micah don't talk theory; they share what has worked for them in the real world. They cut through the noise to deliver practical advice that you can implement immediately so you can make the most of your time—allowing you to spend more of it outside the office. Whether you're a seasoned advisor or just starting out, The Perfect RIA podcast equips you with the tools and knowledge you need to excel. Tune in and transform your advisory practice into a powerhouse of success.","last_synced_at":"2026-07-06T14:20:19.511356+00:00","page_url":"https://stenobird.com/podcast/the-perfect-ria-537160"},"episode":{"title":"It's The End Of The World… What Do We Do?  [Episode 349]","slug":"it-s-the-end-of-the-world-what-do-we-do-episode-349","published_at":"2026-03-02T08:00:00+00:00","page_url":"https://stenobird.com/podcast/the-perfect-ria-537160/it-s-the-end-of-the-world-what-do-we-do-episode-349","show_page_url":"https://stenobird.com/podcast/the-perfect-ria-537160","url":"https://theperfectpractice.libsyn.com/its-the-end-of-the-world-what-do-we-do-episode-349","audio_url":"https://traffic.libsyn.com/secure/theperfectpractice/TPR_mon_03.02.26_Video_Export.mp3?dest-id=674705","summary":"In this episode, Micah and Matt discuss the intricacies of client communication, particularly when clients express urgent concerns about their investments. They emphasize the importance of understanding the emotional underpinnings of client fears and the necessity of effective communication strategies. The conversation covers the significance of preparing for client calls, the pitfalls of email communication, and the need to address clients' real concerns rather than just the surface issues they present. In this conversation, Micah Shilanski and Jarvis discuss effective phone etiquette, the importance of building rapport with clients, and how to address their concerns while aligning with their financial goals. They emphasize the need to understand client fears, especially regarding market fluctuations, and the importance of maintaining alignment in client relationships. The discussion also touches on how to handle clients who may have extreme concerns and the importance of providing options to address those concerns. It's The End Of The World… What Do We Do? [Episode 349] Resources in today's episode: - Micah Shilanski: Website | LinkedIn - Matt Jarvis: Website | LinkedIn - Learn More about our Coaching Programs","meta_description":"In this episode, Micah and Matt discuss the intricacies of client communication, particularly when clients express urgent concerns about their investments…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1835,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-perfect-ria-537160/episodes/it-s-the-end-of-the-world-what-do-we-do-episode-349/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-perfect-ria-537160/it-s-the-end-of-the-world-what-do-we-do-episode-349.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}