{"podcast":{"title":"The PartsEdge Podcast","slug":"the-partsedge-podcast-7051339","podcast_index_feed_id":7051339,"rss_url":"https://anchor.fm/s/929b2444/podcast/rss","website_url":"https://www.partsedge.com/thepartsedgepodcast","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/24496409/24496409-1775513319851-a99f082ade0fa.jpg","author":"PartsEdge","episode_count":175,"summary":"Conversations that matter. Insights you can use. Hosted by Kaylee Felio, she brings together the voices shaping today’s Fixed Ops landscape—alongside expert insights from Chuck Hartle. Featuring two core series: The Parts Girl Series (Hosted by Kaylee Felio) – conversations with industry leaders and operators focused on what’s working and what’s not. Webinar Replay Series (Led by Chuck Hartle) – structured, in-depth training sessions covering pricing, inventory strategy, and DMS optimization, built from decades of hands-on experience. Learn more about PartsEdge solutions: www.partsedge.com","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-partsedge-podcast-7051339"},"episode":{"title":"Transforming Fixed Ops: How Kyle Morisette Empowers Dealerships with Real Solutions","slug":"transforming-fixed-ops-how-kyle-morisette-empowers-dealerships-with-real-solutions","published_at":"2026-01-09T13:00:00+00:00","page_url":"https://stenobird.com/podcast/the-partsedge-podcast-7051339/transforming-fixed-ops-how-kyle-morisette-empowers-dealerships-with-real-solutions","show_page_url":"https://stenobird.com/podcast/the-partsedge-podcast-7051339","url":"https://podcasters.spotify.com/pod/show/thepartsedgepodcast/episodes/Transforming-Fixed-Ops-How-Kyle-Morisette-Empowers-Dealerships-with-Real-Solutions-e3da46k","audio_url":"https://anchor.fm/s/929b2444/podcast/play/113626772/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-0-7%2F415647123-44100-2-c1e0a6cf8c718.m4a","summary":"In this episode, Kaylee Felio is joined by seasoned Fixed Ops leader Kyle Morisette, who shares his 20+ year journey through the dealership world and his transition into tech leadership at Tech Wall. Kyle opens up about his passion for building customer relationships, driving genuine results for service and parts departments, and how stepping onto the "vendor side" is more about partnership than sales. Kyle reveals why customized technology, created by fixed ops professionals for fixed ops professionals, is changing the game in dealership operations—from scheduling to seamless integration across parts, service, mobile operations, and even payments. If you want the inside scoop on how process-driven innovation, empathy, and real-world dealership experience come together to solve everyday dealership problems, this is the episode for you. -------------------------------------------- This show is powered by PartsEdge : Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com --------------------------------------------- Takeaways Partner, don’t just pitch Customization is key Empathy and continuity matter Chapters 00:00 — Kaylee Felio welcomes Kyle Morisette, highlights his two decades in fixed ops 02:34 — Kyle’s journey: From enterprise rental to service advisor to dealership leadership 04:00 — Why personal relationships and transparency keep people in the industry 05:38 — Transitioning from dealership to tech—overcoming the “vendor side” stigma 07:06 — The limits of dealership “bubbles” and lessons learned serving multiple stores 08:0…","meta_description":"In this episode, Kaylee Felio is joined by seasoned Fixed Ops leader Kyle Morisette, who shares his 20+ year journey through the dealership world and his…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2126,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-partsedge-podcast-7051339/episodes/transforming-fixed-ops-how-kyle-morisette-empowers-dealerships-with-real-solutions/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-partsedge-podcast-7051339/transforming-fixed-ops-how-kyle-morisette-empowers-dealerships-with-real-solutions.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}