{"podcast":{"title":"The PartsEdge Podcast","slug":"the-partsedge-podcast-7051339","podcast_index_feed_id":7051339,"rss_url":"https://anchor.fm/s/929b2444/podcast/rss","website_url":"https://www.partsedge.com/thepartsedgepodcast","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/24496409/24496409-1775513319851-a99f082ade0fa.jpg","author":"PartsEdge","episode_count":175,"summary":"Conversations that matter. Insights you can use. Hosted by Kaylee Felio, she brings together the voices shaping today’s Fixed Ops landscape—alongside expert insights from Chuck Hartle. Featuring two core series: The Parts Girl Series (Hosted by Kaylee Felio) – conversations with industry leaders and operators focused on what’s working and what’s not. Webinar Replay Series (Led by Chuck Hartle) – structured, in-depth training sessions covering pricing, inventory strategy, and DMS optimization, built from decades of hands-on experience. Learn more about PartsEdge solutions: www.partsedge.com","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-partsedge-podcast-7051339"},"episode":{"title":"Strategies for Dealer Growth: Employee Engagement, AI, and Tech Shortage Solutions","slug":"strategies-for-dealer-growth-employee-engagement-ai-and-tech-shortage-solutions","published_at":"2026-02-27T13:00:00+00:00","page_url":"https://stenobird.com/podcast/the-partsedge-podcast-7051339/strategies-for-dealer-growth-employee-engagement-ai-and-tech-shortage-solutions","show_page_url":"https://stenobird.com/podcast/the-partsedge-podcast-7051339","url":"https://podcasters.spotify.com/pod/show/thepartsedgepodcast/episodes/Strategies-for-Dealer-Growth-Employee-Engagement--AI--and-Tech-Shortage-Solutions-e3fior3","audio_url":"https://anchor.fm/s/929b2444/podcast/play/116007203/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-1-25%2F418773925-44100-2-03c46b1e8cadc.m4a","summary":"In this episode, Kaylee Felio sits down with William Demaree, FixedOps Director at Tom Wood Auto Group, to dive into dealership innovation, process accountability, and real-world applications of AI, robotics, and technician development. Bill shares actionable strategies for scaling operations across 30 locations, building a culture of accountability, and leveraging technology to deliver better customer experiences and empower employees. From developing role-specific handbooks and launching tech training programs to pioneering AI-driven customer communications and video inspection platforms, Bill’s insights are a must-hear for dealership leaders and anyone wanting to drive results in fixed ops. ------------------------------------------- This show is powered by PartsEdge : Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com ------------------------------------------- Takeaways Documented Processes Drive Performance Tech-Enabled Communication &amp; Training Invest in Your Talent Pipeline Chapters 00:00 FixedOps Banquet and Strategy Shift 04:30 Service Standards and Accountability 06:55 FixedOps Marketing and Sales Plan 10:44 &quot;PartsEdge Certification and Training Opportunities&quot; 15:03 &quot;AI Transforming Business Operations&quot; 18:21 Customer Alerts via NPS Dashboard 21:20 Improving Industry Operations Over Time 25:42 &quot;Frustration Over Reporting Issues&quot; 28:41 &quot;Snapshot to Process Breakdown&quot; 32:44 UVI Systems Boost Sales Success 35:58 Building Future Through Education 37:52 Tool Trucks Disrupting Auto Shops K…","meta_description":"In this episode, Kaylee Felio sits down with William Demaree, FixedOps Director at Tom Wood Auto Group, to dive into dealership innovation, process accoun…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2356,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-partsedge-podcast-7051339/episodes/strategies-for-dealer-growth-employee-engagement-ai-and-tech-shortage-solutions/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-partsedge-podcast-7051339/strategies-for-dealer-growth-employee-engagement-ai-and-tech-shortage-solutions.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}