{"podcast":{"title":"The Partnership Playbook: Lead with Clarity, Create Leverage & Reclaim Time","slug":"the-partnership-playbook-lead-with-clarity-create-leverage-reclaim-time-6586459","podcast_index_feed_id":6586459,"rss_url":"https://feeds.captivate.fm/partnershipplaybook/","website_url":"https://philhsc.com/podcast","image_url":"https://artwork.captivate.fm/ce3fff99-04e4-45be-8a25-df80a61da65a/Partnership-Playbook-3-3-2.png","author":"Phil Hayes-St Clair","episode_count":234,"summary":"Helping leaders grow with clarity, create leverage through partnerships, and bring real meaning to their teams. The Partnership Playbook is for CEOs, founders, and go-to-market leaders who want to grow without noise, scale without burnout, and build partnerships that actually matter. You’ll hear clear thinking on: - How to become a great CEO - How distribution, supply chain, and product partnerships create resilience - How leaders use partnerships to simplify strategy, not add more work Hosted by Phil Hayes-St Clair - CEO coach and partnerships advisor with 20+ years of experience across healthcare, biotech, aerospace, and eCommerce. Each episode blends practical insight with leadership reflection you can actually apply. New episodes every Monday, Wednesday, and Friday, including: - A weekly partnership episode - A weekly leadership episode - A long-form CEO conversation If you’re looking to grow with intent, lead with confidence, and build something your team believes in—you’re in the right place. Start anywhere. Stay for the clarity. Learn more at philhsc.com Know a great future guest? Send them here: philhsc.com/expression-of-interest","last_synced_at":"2026-07-30T14:18:51.326573+00:00","page_url":"https://stenobird.com/podcast/the-partnership-playbook-lead-with-clarity-create-leverage-reclaim-time-6586459"},"episode":{"title":"209. How experienced CEOs recover client trust when things go wrong","slug":"209-how-experienced-ceos-recover-client-trust-when-things-go-wrong","published_at":"2026-06-02T05:43:00+00:00","page_url":"https://stenobird.com/podcast/the-partnership-playbook-lead-with-clarity-create-leverage-reclaim-time-6586459/209-how-experienced-ceos-recover-client-trust-when-things-go-wrong","show_page_url":"https://stenobird.com/podcast/the-partnership-playbook-lead-with-clarity-create-leverage-reclaim-time-6586459","url":"https://philhsc.com/podcast","audio_url":"https://episodes.captivate.fm/episode/c440fd75-f27d-4d70-a621-683a98373841.mp3","summary":"Get the CEO Leadership Collection: Five curated conversations in a private podcast, each under ten minutes, on the decisions and pressures that define the role. Visit listentophil.com ABOUT THIS EPISODE What do you do when your organisation breaks trust with a client or partner? In this episode, Phil Hayes-St Clair shares the EARN framework — a practical leadership approach for recovering damaged relationships with integrity, structure and long-term trust. Why most leaders move into solutions too quickly — and how that weakens confidence The four-step EARN framework: Expose, Ask, Rebuild, Name Them How strong recoveries can deepen trust instead of simply restoring competence Listen now to learn how mature leaders handle pressure moments when relationships are genuinely on the line. The Partnership Playbook is the podcast for leaders who want to grow with clarity, create leverage through partnerships, and lead their teams with meaning. Each episode gives you practical insights drawn from two decades of building and backing companies, coaching CEOs, and closing high-value partnerships across industries. You’ll learn how to scale yourself as a leader, choose partners that help you grow faster, and turn trust, alignment, and first wins into momentum that lasts. PS - Have a CEO guest recommendation for the show? Share this link with them .","meta_description":"Get the CEO Leadership Collection: Five curated conversations in a private podcast, each under ten minutes, on the decisions and pressures that define the…","key_points":[],"chapters":[],"topics":[],"duration_seconds":690,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-partnership-playbook-lead-with-clarity-create-leverage-reclaim-time-6586459/episodes/209-how-experienced-ceos-recover-client-trust-when-things-go-wrong/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-partnership-playbook-lead-with-clarity-create-leverage-reclaim-time-6586459/209-how-experienced-ceos-recover-client-trust-when-things-go-wrong.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}