{"podcast":{"title":"The Optometry Success Podcast","slug":"the-optometry-success-podcast-7697299","podcast_index_feed_id":7697299,"rss_url":"https://feeds.libsyn.com/604445/rss","website_url":"https://sites.libsyn.com/604445","image_url":"https://static.libsyn.com/p/assets/c/6/4/1/c641fc6f86f21f91d959afa2a1bf1c87/optometry-20260211-867orl952n.jpg","author":"Adam Cmejla, CFP and Chad Fleming, OD, FAAO","episode_count":27,"summary":"The Optometry Success Podcast helps private-practice optometrists build profitable, sustainable businesses with clarity and confidence. Hosted by Adam Cmejla, CFP—a financial planner and CFO to ODs nationwide—and Chad Fleming, OD, FAAO—a multi-location practice owner with decades of hands-on experience—each 20-minute episode delivers practical strategies and actionable insights you can apply right away. From leadership and financials to team culture, operations, and growth, this is your weekly dose of real-world advice for real-world practice owners. New episodes every Wednesday.","last_synced_at":"2026-07-22T22:19:45.967404+00:00","page_url":"https://stenobird.com/podcast/the-optometry-success-podcast-7697299"},"episode":{"title":"What should an office manager focus on in a multi-location practice","slug":"what-should-an-office-manager-focus-on-in-a-multi-location-practice","published_at":"2026-05-13T10:00:00+00:00","page_url":"https://stenobird.com/podcast/the-optometry-success-podcast-7697299/what-should-an-office-manager-focus-on-in-a-multi-location-practice","show_page_url":"https://stenobird.com/podcast/the-optometry-success-podcast-7697299","url":"https://b8846a06-cd6c-43f8-bcd6-1015f24b042a.libsyn.com/what-should-an-office-manager-focus-on-in-a-multi-location-practice","audio_url":"https://traffic.libsyn.com/secure/b8846a06-cd6c-43f8-bcd6-1015f24b042a/TOSP_OFFICE_MANAGER_FOCUS_FINAL.mp3?dest-id=5262880","summary":"In this episode, we answer a listener question about what an office manager's responsibilities should look like in a multi location practice, and we unpack why the real issue is less about a fixed task list and more about creating clear leadership structure, accountability, and consistent communication. Chad shares how his practice approaches management across five locations by focusing managers on observation, training, patient flow, and 1:1 meetings rather than filling in for frontline staff, while we also discuss the importance of using data and tools to remove subjectivity, build culture intentionally, and help owners understand that investing time in leadership outside the exam lane is often what allows a practice to grow more profitably and sustainably. Have a question for us to address in a future episode? Submit it here ! Resources: Arlo Cameras Learn more about Partners in Profit Download the Practice Owner's Financial Toolkit 20/20 Money Ultimate Financial Success Masterclass OD Mastermind Interest Form Check out Adam's new book: How to Buy an Optometry Practice Subscribe on Apple Podcasts: https://shorturl.at/Fq1Ro Subscribe on Spotify: https://shorturl.at/jCtsk","meta_description":"In this episode, we answer a listener question about what an office manager's responsibilities should look like in a multi location practice, and we unpac…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1281,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-optometry-success-podcast-7697299/episodes/what-should-an-office-manager-focus-on-in-a-multi-location-practice/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-optometry-success-podcast-7697299/what-should-an-office-manager-focus-on-in-a-multi-location-practice.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}