{"podcast":{"title":"The Nordy Pod","slug":"the-nordy-pod-4858987","podcast_index_feed_id":4858987,"rss_url":"https://feeds.simplecast.com/tDkHi7KI","website_url":"https://the-nordy-pod.simplecast.com","image_url":"https://image.simplecastcdn.com/images/ff238ee8-515d-4a1b-b8b0-aa3d16ee4aa9/c409bd06-07a6-435f-9226-34bb30976963/3000x3000/thenordypod-3000x3000.jpg?aid=rss_feed","author":"Pete Nordstrom","episode_count":112,"summary":"Hi, I’m Pete Nordstrom, and I'm the host of The Nordy Pod, a new podcast coming to you from the 6th floor of Nordstrom corporate headquarters in Seattle, Washington. In addition to hosting this podcast, I also happen to be the president of Nordstrom. And along with my brother Erik, CEO, and my cousin Jamie, President of Stores, we're the fourth-generation stewards of this business started by my great grandfather in 1901. My Nordstrom journey began when I was 12 years old with my first job working in the stockroom. And along the way, I’ve met so many incredible people, from iconic artists and CEOs to cultural and community leaders and fashion entrepreneurs—as well as many of our thousands of employees and millions of customers. One thing I've found helpful in running a company and hosting a podcast is the importance of having a strong sense of curiosity. Over the years, I’ve found myself in some very interesting conversations with people I greatly admire. These cumulative experiences have really enriched my life, and with The Nordy Pod, I'm excited to have the opportunity to share both professional and personal experiences with you. So join me on a journey as I take you deep into a…","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-nordy-pod-4858987"},"episode":{"title":"Ep 111. President of The UPS Store, Sarah Casalan: A Story in Every Package","slug":"ep-111-president-of-the-ups-store-sarah-casalan-a-story-in-every-package","published_at":"2026-06-01T08:00:00+00:00","page_url":"https://stenobird.com/podcast/the-nordy-pod-4858987/ep-111-president-of-the-ups-store-sarah-casalan-a-story-in-every-package","show_page_url":"https://stenobird.com/podcast/the-nordy-pod-4858987","url":"https://the-nordy-pod.simplecast.com/episodes/ep-111-president-of-ups-stores-sarah-casalan-a-story-in-every-package-_g9072LP","audio_url":"https://chrt.fm/track/EE1663/cdn.simplecast.com/media/audio/transcoded/fcaf6814-a1f4-430e-88c6-85c2fcc273cb/aba07880-e114-4508-82af-b815d89b2c79/episodes/audio/group/82ee2347-ce76-4f6d-b57e-cbe761e889c2/group-item/4767eced-74fa-4ab9-9dad-4811aac338ff/128_default_tc.mp3?aid=rss_feed&feed=tDkHi7KI","summary":"Rated #1 for the past three years on Forbes annual list of companies with the “Best Customer Service” – a list formed by surveying 158,000 customers over a period of 12 months – The UPS Store has consistently proven an authentic and thoughtful commitment to the improvement of all things most valuable to their customers. And, as you know by listening to the Nordy Pod, improving Customer Service is the top priority for Nordstrom. So, in an attempt to further that pursuit, we felt strongly that Sarah Casalan, President of UPS Stores – a leader who has established and maintained a level of customer service that is considered to be \"the best\" across all industries – would have more than a few nuggets of wisdom to aid us in our journey. As presumed, insights were gained, and notes were taken. Sarah herself actually has an impressive background in retail, and coincidentally shares a handful of mutual acquaintances with Pete. But the gap between her past and her current role in the world of shipping, printing, and supply chain is not as vast as you might think. In her own words, “we get to serve a profoundly human population in any way”. In their conversation, Pete and Sarah talk about the incredible importance of simplifying your business, innovating from within, and meeting the customer on their terms. Selling clothes or delivering packages, the path to success looks the same: It’s all about making customers feel good. Thanks for tuning in to episode 111. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nor…","meta_description":"Rated #1 for the past three years on Forbes annual list of companies with the “Best Customer Service” – a list formed by surveying 158,000 customers over…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2543,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-nordy-pod-4858987/episodes/ep-111-president-of-the-ups-store-sarah-casalan-a-story-in-every-package/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-nordy-pod-4858987/ep-111-president-of-the-ups-store-sarah-casalan-a-story-in-every-package.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}