{"podcast":{"title":"The Nordy Pod","slug":"the-nordy-pod-4858987","podcast_index_feed_id":4858987,"rss_url":"https://feeds.simplecast.com/tDkHi7KI","website_url":"https://the-nordy-pod.simplecast.com","image_url":"https://image.simplecastcdn.com/images/ff238ee8-515d-4a1b-b8b0-aa3d16ee4aa9/c409bd06-07a6-435f-9226-34bb30976963/3000x3000/thenordypod-3000x3000.jpg?aid=rss_feed","author":"Pete Nordstrom","episode_count":112,"summary":"Hi, I’m Pete Nordstrom, and I'm the host of The Nordy Pod, a new podcast coming to you from the 6th floor of Nordstrom corporate headquarters in Seattle, Washington. In addition to hosting this podcast, I also happen to be the president of Nordstrom. And along with my brother Erik, CEO, and my cousin Jamie, President of Stores, we're the fourth-generation stewards of this business started by my great grandfather in 1901. My Nordstrom journey began when I was 12 years old with my first job working in the stockroom. And along the way, I’ve met so many incredible people, from iconic artists and CEOs to cultural and community leaders and fashion entrepreneurs—as well as many of our thousands of employees and millions of customers. One thing I've found helpful in running a company and hosting a podcast is the importance of having a strong sense of curiosity. Over the years, I’ve found myself in some very interesting conversations with people I greatly admire. These cumulative experiences have really enriched my life, and with The Nordy Pod, I'm excited to have the opportunity to share both professional and personal experiences with you. So join me on a journey as I take you deep into a…","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-nordy-pod-4858987"},"episode":{"title":"Ep 110. Nordstrom’s 125th Anniversary - Part 6:  Servant Leadership","slug":"ep-110-nordstrom-s-125th-anniversary-part-6-servant-leadership","published_at":"2026-05-18T08:00:00+00:00","page_url":"https://stenobird.com/podcast/the-nordy-pod-4858987/ep-110-nordstrom-s-125th-anniversary-part-6-servant-leadership","show_page_url":"https://stenobird.com/podcast/the-nordy-pod-4858987","url":"https://the-nordy-pod.simplecast.com/episodes/ep-110-nordstroms-125th-anniversary-part-6-servant-leadership-zpSUV78N","audio_url":"https://chrt.fm/track/EE1663/cdn.simplecast.com/media/audio/transcoded/fcaf6814-a1f4-430e-88c6-85c2fcc273cb/aba07880-e114-4508-82af-b815d89b2c79/episodes/audio/group/26f8d54e-354f-4ad6-bc34-cf7d39e27751/group-item/f0b8269e-12c2-484d-bcfe-358976eb85ce/128_default_tc.mp3?aid=rss_feed&feed=tDkHi7KI","summary":"What really is the role of a leader at Nordstrom? What are the inherent qualities of a good manager who promotes a healthy work environment, and ultimately builds a better business? Well, it’s not about having all the answers, and it’s not about bossing people around. You’ve heard us mention before on the podcast the concept of the inverted pyramid. We didn’t invent the idea, but it’s something that the third generation of Nordstroms adopted, and something that we swear by to this day. At Nordstrom, we believe that the most important people in our company are the ones that interact with customers every single day, and we expect our leaders to support them, remove obstacles in their way, and to empower and enable them to be accountable for great results. We encourage managers to lift people up, to bring their best authentic self to work every day, to sell more, to treat customers great, and to take advantage of the opportunities that are inherent in our business. For Part 6 of our 125th Anniversary series, we’re exploring the management philosophy that’s built our company, brick by brick – from Department Managers to Store Managers, Regional Managers to executive team members – mentors, and service gurus that share hard-earned lessons gleaned from years of experience in stock rooms, sales-floors, and beyond. None of it is too complicated, but it all culminates in a place where we can develop people to help make the business better – and that starts with valuing them, trusting them, enabling them, and allowing them to make an impact. Thanks for tuning in to episode 110. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom ex…","meta_description":"What really is the role of a leader at Nordstrom? What are the inherent qualities of a good manager who promotes a healthy work environment, and ultimatel…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2729,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-nordy-pod-4858987/episodes/ep-110-nordstrom-s-125th-anniversary-part-6-servant-leadership/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-nordy-pod-4858987/ep-110-nordstrom-s-125th-anniversary-part-6-servant-leadership.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}