{"podcast":{"title":"The Nordy Pod","slug":"the-nordy-pod-4858987","podcast_index_feed_id":4858987,"rss_url":"https://feeds.simplecast.com/tDkHi7KI","website_url":"https://the-nordy-pod.simplecast.com","image_url":"https://image.simplecastcdn.com/images/ff238ee8-515d-4a1b-b8b0-aa3d16ee4aa9/c409bd06-07a6-435f-9226-34bb30976963/3000x3000/thenordypod-3000x3000.jpg?aid=rss_feed","author":"Pete Nordstrom","episode_count":112,"summary":"Hi, I’m Pete Nordstrom, and I'm the host of The Nordy Pod, a new podcast coming to you from the 6th floor of Nordstrom corporate headquarters in Seattle, Washington. In addition to hosting this podcast, I also happen to be the president of Nordstrom. And along with my brother Erik, CEO, and my cousin Jamie, President of Stores, we're the fourth-generation stewards of this business started by my great grandfather in 1901. My Nordstrom journey began when I was 12 years old with my first job working in the stockroom. And along the way, I’ve met so many incredible people, from iconic artists and CEOs to cultural and community leaders and fashion entrepreneurs—as well as many of our thousands of employees and millions of customers. One thing I've found helpful in running a company and hosting a podcast is the importance of having a strong sense of curiosity. Over the years, I’ve found myself in some very interesting conversations with people I greatly admire. These cumulative experiences have really enriched my life, and with The Nordy Pod, I'm excited to have the opportunity to share both professional and personal experiences with you. So join me on a journey as I take you deep into a…","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-nordy-pod-4858987"},"episode":{"title":"Ep 106. Southwest Airlines CEO, Bob Jordan: The Heart Connection","slug":"ep-106-southwest-airlines-ceo-bob-jordan-the-heart-connection","published_at":"2026-03-23T08:00:00+00:00","page_url":"https://stenobird.com/podcast/the-nordy-pod-4858987/ep-106-southwest-airlines-ceo-bob-jordan-the-heart-connection","show_page_url":"https://stenobird.com/podcast/the-nordy-pod-4858987","url":"https://the-nordy-pod.simplecast.com/episodes/ep-106-southwest-airlines-ceo-bob-jordan-the-heart-connection-xLGKhXjM","audio_url":"https://chrt.fm/track/EE1663/cdn.simplecast.com/media/audio/transcoded/fcaf6814-a1f4-430e-88c6-85c2fcc273cb/aba07880-e114-4508-82af-b815d89b2c79/episodes/audio/group/2488bb90-0ba3-4e1c-b4ab-a1c1973d5226/group-item/5daf36d3-1a7e-4d5b-abe6-f5d6bdd1c96b/128_default_tc.mp3?aid=rss_feed&feed=tDkHi7KI","summary":"Air travel may seem like a far cry from the retail world, but as it turns out, Southwest Airlines and Nordstrom have a lot in common in the ways that matter most. For anyone interested in learning about the essential building blocks of a great customer experience, this conversation—between two CEOs who have built their entire businesses around customer service—crosses industry boundaries and brings humanity to the forefront. Pete and Bob discover remarkable similarities in their leadership styles and approach to measuring customer satisfaction, evolving to meet ever-changing customer expectations, and nurturing a healthy internal culture that empowers and cares for the people working at all levels of the organization. Bob describes the incredible attention to detail Southwest gives to each and every touchpoint of the customer journey—from the most tactical and transactional to the most human and personal—because to the customer, it all matters. Thanks for tuning in to episode 106. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.","meta_description":"Air travel may seem like a far cry from the retail world, but as it turns out, Southwest Airlines and Nordstrom have a lot in common in the ways that matt…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2616,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-nordy-pod-4858987/episodes/ep-106-southwest-airlines-ceo-bob-jordan-the-heart-connection/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-nordy-pod-4858987/ep-106-southwest-airlines-ceo-bob-jordan-the-heart-connection.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}