{"podcast":{"title":"The Next Big Idea","slug":"the-next-big-idea-743842","podcast_index_feed_id":743842,"rss_url":"https://feeds.megaphone.fm/LI1683199352","website_url":"https://nextbigideaclub.com/","image_url":"https://megaphone.imgix.net/podcasts/a6ab495a-883e-11ec-8c25-c7992afe5f38/image/09bc0267e5751affd95e56450e5e5d5b.jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Next Big Idea Club","episode_count":354,"summary":"The Next Big Idea is a weekly series of in-depth interviews with the world’s leading thinkers. Join hosts Rufus Griscom and Caleb Bissinger — along with our curators, Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink — for conversations that might just change the way you see the world. New episodes every Monday and Thursday. For ad inquiries, please reach out to: Network+NBI@yapmedia.com","last_synced_at":"2026-07-09T18:17:30.459334+00:00","page_url":"https://stenobird.com/podcast/the-next-big-idea-743842"},"episode":{"title":"You're in the Hospitality Business (Whether You Know It or Not)","slug":"you-re-in-the-hospitality-business-whether-you-know-it-or-not","published_at":"2026-05-04T09:00:00+00:00","page_url":"https://stenobird.com/podcast/the-next-big-idea-743842/you-re-in-the-hospitality-business-whether-you-know-it-or-not","show_page_url":"https://stenobird.com/podcast/the-next-big-idea-743842","url":"https://traffic.megaphone.fm/YAP3990771715.mp3?updated=1777861738","audio_url":"https://traffic.megaphone.fm/YAP3990771715.mp3?updated=1777861738","summary":"For the last three years, Will Guidara has been on the road talking about unreasonable hospitality. He's met financiers and prison wardens, educators and athletes, Fortune 500 executives and small business owners. They kept asking the same question: \"I get how this works in a restaurant, but how do I apply it in my business?\" So Will wrote them an answer. It's called Unreasonable Hospitality: The Field Guide. 🔗 SPONSORED BY: Granola — If meetings are eating up your day, Granola is a no-brainer. You can try it totally free for three months. Just head to granola.ai/idea Incogni — Protect your personal information online and get an exclusive 60% off an annual plan at incogni.com/nbi Quince — Refresh your spring wardrobe and get free shipping and 365-day returns at quince.com/nbi Shopify — Launch your business for just $1/month. Start selling today at shopify.com/nbi","meta_description":"For the last three years, Will Guidara has been on the road talking about unreasonable hospitality. He's met financiers and prison wardens, educators and…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3785,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-next-big-idea-743842/episodes/you-re-in-the-hospitality-business-whether-you-know-it-or-not/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-next-big-idea-743842/you-re-in-the-hospitality-business-whether-you-know-it-or-not.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}