{"podcast":{"title":"The Modern Hotelier","slug":"the-modern-hotelier-5318336","podcast_index_feed_id":5318336,"rss_url":"https://feeds.transistor.fm/the-modern-hotelier","website_url":"https://themodernhotelier.com/","image_url":"https://img.transistorcdn.com/-SA50x-r0U45OOgz7zO872nVDbDNhd2rQNvLODCTLyQ/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzI5NDMzLzE3MDQ4/MTU1NDQtYXJ0d29y/ay5qcGc.jpg","author":"Jon Bumhoffer","episode_count":315,"summary":"Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.","last_synced_at":"2026-07-30T18:19:02.026132+00:00","page_url":"https://stenobird.com/podcast/the-modern-hotelier-5318336"},"episode":{"title":"#272: The Companies Supporting & Innovating Independent Hospitality | from the Independent Lodging Congress","slug":"272-the-companies-supporting-innovating-independent-hospitality-from-the-independent-lodging-congress","published_at":"2026-05-01T09:00:00+00:00","page_url":"https://stenobird.com/podcast/the-modern-hotelier-5318336/272-the-companies-supporting-innovating-independent-hospitality-from-the-independent-lodging-congress","show_page_url":"https://stenobird.com/podcast/the-modern-hotelier-5318336","url":"https://themodernhotelier.com/episode/272","audio_url":"https://pdcn.co/e/pdst.fm/e/dts.podtrac.com/redirect.mp3/media.transistor.fm/35409c80/deb727b8.mp3","summary":"In this episode, host David Millili brings listeners inside Indie Cultivate Boston, hosted in partnership with ILC. David sits down with leading vendors and innovators including Airbnb, Watermelon Ghost, Direct Booker, Stash Rewards, Cloudbeds, Directful, and Canary Technologies. Across these conversations, a clear theme emerges: the independent hotel space is at a turning point driven by AI, evolving guest expectations, and the ongoing battle for direct bookings versus OTAs. Guests discuss how AI is reshaping discoverability, guest engagement, and operations, while also raising critical questions about visibility in AI-driven search. From loyalty programs and retention platforms to booking infrastructure and guest experience tools, each guest shares how they’re helping independent hotels compete, differentiate, and thrive. You’ll hear perspectives on: How AI is changing hotel discovery and booking behavior The future of direct bookings and OTA dependency Experiential stays and evolving guest expectations Why independent hotels have a unique opportunity in the AI era Watch the FULL EPISODE on YouTube: https://youtu.be/wZUi1eIuS5A LinkedIn Links: Audrey Yates - VP of Hotel Partnerships, Stash Rewards Adam Harris - CEO, Cloudbeds Tim Kinsella - Global Sales - Strategy, Canary Technologies Ron Sandel - Director of Hotels, Airbnb Georgie Downie - Co-Founder & CEO, Watermelon Ghost Lindsay Wenger - VP of Sales, Directful Sanjay Vakil - Co-Founder & CEO, Direct Booker Meg Gutowski - ILC For full show notes head to: https://themodernhotelier.com/episode/272 Follow on LinkedIn: https://www.linkedin.com/company/the-.. Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E..…","meta_description":"In this episode, host David Millili brings listeners inside Indie Cultivate Boston, hosted in partnership with ILC. David sits down with leading vendors a…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1455,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-modern-hotelier-5318336/episodes/272-the-companies-supporting-innovating-independent-hospitality-from-the-independent-lodging-congress/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-modern-hotelier-5318336/272-the-companies-supporting-innovating-independent-hospitality-from-the-independent-lodging-congress.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}