{"podcast":{"title":"The Michelle Pascoe Hospitality Podcast","slug":"the-michelle-pascoe-hospitality-podcast-332550","podcast_index_feed_id":332550,"rss_url":"https://feeds.megaphone.fm/the-michelle-pascoe-hospitality-podcast","website_url":"https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast","image_url":"https://megaphone.imgix.net/podcasts/454e37be-575f-11f0-b65f-eba3a46423ec/image/9aa360737f417f0ee023944a828dbb4c.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Michelle Pascoe","episode_count":323,"summary":"Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!","last_synced_at":"2026-07-29T02:18:10.311068+00:00","page_url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550"},"episode":{"title":"The Silent Signs Your Hospitality Team Is Running on Empty","slug":"the-silent-signs-your-hospitality-team-is-running-on-empty","published_at":"2026-05-19T13:00:00+00:00","page_url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/the-silent-signs-your-hospitality-team-is-running-on-empty","show_page_url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550","url":"https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast","audio_url":"https://traffic.megaphone.fm/CSN3186601038.mp3","summary":"Burnout in hospitality teams shows up long before the dramatic crash — in dropped shoulders, extra coffees, and withdrawal from team conversations. Michelle Pascoe, a Certified Speaking Professional with over 30 years' experience in hospitality, and energy coach Rich Ellis share practical tools for reading early warning signs and embedding a simple 1-to-10 check-in system that prevents burnout before it becomes a resignation. Are you seeing the signs in your team — or are you too busy to notice them? If you have ever ended a busy season wondering how your team made it through, or found yourself managing someone's exit that you never saw coming, this episode is worth your full attention. Rich Ellis has spent nearly two decades helping leaders understand that energy is not a wellness topic — it is a performance discipline. He and Michelle Pascoe explore what burnout actually looks like in a hospitality environment, why the standard responses rarely work, and what small, sustainable changes make a real difference over time. This is not a conversation about self-care programs or office fruit bowls. It is a practical framework for leaders who are serious about retaining their best people. Key Takeaways The body language and behaviour shifts that signal a team member is depleting — weeks before they say a word. The science behind morning light exposure and why 7-10 minutes outdoors is the single highest-return daily energy habit. How the 1-to-10 check-in system works in a team setting, and why it becomes self-managing once it is embedded in the culture. Why building a genuine wellness culture requires a 12-month commitment — and how to demonstrate return on investment to a board or owner group. A practical mindset for helping frontline staff deflect disrespectful customers w…","meta_description":"Burnout in hospitality teams shows up long before the dramatic crash — in dropped shoulders, extra coffees, and withdrawal from team conversations. Michel…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1872,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-michelle-pascoe-hospitality-podcast-332550/episodes/the-silent-signs-your-hospitality-team-is-running-on-empty/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/the-silent-signs-your-hospitality-team-is-running-on-empty.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}