{"podcast":{"title":"The Michelle Pascoe Hospitality Podcast","slug":"the-michelle-pascoe-hospitality-podcast-332550","podcast_index_feed_id":332550,"rss_url":"https://feeds.megaphone.fm/the-michelle-pascoe-hospitality-podcast","website_url":"https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast","image_url":"https://megaphone.imgix.net/podcasts/454e37be-575f-11f0-b65f-eba3a46423ec/image/9aa360737f417f0ee023944a828dbb4c.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Michelle Pascoe","episode_count":323,"summary":"Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. 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episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/why-poor-service-keeps-winning-in-clubs-and-what-it-actually-takes-to-change-it.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Is Customer Experience Dead or Just Changing in Hospitality?","slug":"is-customer-experience-dead-or-just-changing-in-hospitality","published_at":"2026-06-16T13:00:00+00:00","page_url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/is-customer-experience-dead-or-just-changing-in-hospitality","url":"https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast","duration_seconds":2368,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-michelle-pascoe-hospitality-podcast-332550/episodes/is-customer-experience-dead-or-just-changing-in-hospitality/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/is-customer-experience-dead-or-just-changing-in-hospitality.md","description":"Read the agent-friendly Markdown representation 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So Why Don't They Come Back?","slug":"your-guests-loved-their-stay-so-why-don-t-they-come-back","published_at":"2026-06-09T13:00:00+00:00","page_url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/your-guests-loved-their-stay-so-why-don-t-they-come-back","url":"https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast","duration_seconds":1082,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-michelle-pascoe-hospitality-podcast-332550/episodes/your-guests-loved-their-stay-so-why-don-t-they-come-back/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/your-guests-loved-their-stay-so-why-don-t-they-come-back.md","description":"Read the agent-friendly Markdown 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episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/could-you-replace-your-best-manager-from-within-right-now.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"The Silent Signs Your Hospitality Team Is Running on 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episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/how-hospitality-leaders-build-calm-and-resilient-teams.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"How Community Connection in Hospitality Builds Loyalty and 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