{"podcast":{"title":"The Hair Hustle Podcast","slug":"the-hair-hustle-podcast-7012713","podcast_index_feed_id":7012713,"rss_url":"https://feeds.captivate.fm/the-hair-hustle-podcast/","website_url":"https://www.heatherpod.com","image_url":"https://artwork.captivate.fm/13a7425a-0117-4f9f-bb06-f74c16696e41/V_WDfuD8jEKzLK8d5QcpTpOG.jpg","author":"Heather Podlesney","episode_count":95,"summary":"Welcome to The Hair Hustle Podcast, where business meets beauty! Hosted by Heather Podlesney, a salon coach with over 20 years of industry experience, over a decade of coaching market leading salons, and passion for helping stylists succeed, this podcast is your go-to resource for mastering the business side of the salon industry. Each week, we cover practical tips on budgeting, time management, retail strategies, and promotions to help you grow your profits and run a thriving salon business. Whether you’re behind the chair or behind the scenes, tune in to learn how to hustle smarter, not harder!","last_synced_at":"2026-07-28T22:21:11.540857+00:00","page_url":"https://stenobird.com/podcast/the-hair-hustle-podcast-7012713"},"episode":{"title":"Episode 91: Guest Experience Series - De Escalating Keyboard Courage Clients","slug":"episode-91-guest-experience-series-de-escalating-keyboard-courage-clients","published_at":"2026-07-07T11:00:00+00:00","page_url":"https://stenobird.com/podcast/the-hair-hustle-podcast-7012713/episode-91-guest-experience-series-de-escalating-keyboard-courage-clients","show_page_url":"https://stenobird.com/podcast/the-hair-hustle-podcast-7012713","url":"https://www.heatherpod.com","audio_url":"https://episodes.captivate.fm/episode/d9b240f3-7240-4eb7-b15a-ce139a20ad2c.mp3","summary":"Contact Heather: helloheatherpod@gmail.com Interested in a Class at your salon OR Coaching: CLICK HERE Grab the Know Your Numbers Worksheet: CLICK HERE Summary This episode offers practical strategies for hairstylists and salon owners to handle unhappy clients effectively, especially through social media and in-person interactions. It provides a framework for de-escalation, communication tips, and ways to turn negative experiences into learning opportunities. Chapters 00:00 Introduction to the Guest Experience Series 01:50 Handling Unhappy Clients 05:29 Reframing Complaints as Opportunities 07:57 De-escalation Framework for Client Complaints 12:29 Offering Solutions: Redo, Adjustment, or Refund 17:46 Professional Communication with Clients Keywords hairstylist, salon owner, unhappy clients, client communication, de-escalation, social media, customer service, hair color, conflict resolution, salon business Mentioned in this episode: www.heatherpodlesney.com/knowyournumbers www.heatherpodlesney.com/contact www.heatherpodlesney.com/contact","meta_description":"Contact Heather: helloheatherpod@gmail.com Interested in a Class at your salon OR Coaching: CLICK HERE Grab the Know Your Numbers Worksheet: CLICK HERE Su…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1376,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-hair-hustle-podcast-7012713/episodes/episode-91-guest-experience-series-de-escalating-keyboard-courage-clients/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-hair-hustle-podcast-7012713/episode-91-guest-experience-series-de-escalating-keyboard-courage-clients.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}