{"podcast":{"title":"The Hair Hustle Podcast","slug":"the-hair-hustle-podcast-7012713","podcast_index_feed_id":7012713,"rss_url":"https://feeds.captivate.fm/the-hair-hustle-podcast/","website_url":"https://www.heatherpod.com","image_url":"https://artwork.captivate.fm/13a7425a-0117-4f9f-bb06-f74c16696e41/V_WDfuD8jEKzLK8d5QcpTpOG.jpg","author":"Heather Podlesney","episode_count":95,"summary":"Welcome to The Hair Hustle Podcast, where business meets beauty! Hosted by Heather Podlesney, a salon coach with over 20 years of industry experience, over a decade of coaching market leading salons, and passion for helping stylists succeed, this podcast is your go-to resource for mastering the business side of the salon industry. Each week, we cover practical tips on budgeting, time management, retail strategies, and promotions to help you grow your profits and run a thriving salon business. Whether you’re behind the chair or behind the scenes, tune in to learn how to hustle smarter, not harder!","last_synced_at":"2026-07-28T22:21:11.540857+00:00","page_url":"https://stenobird.com/podcast/the-hair-hustle-podcast-7012713"},"episode":{"title":"Episode 87: Guest Experience Series - Say THIS or Say THAT?","slug":"episode-87-guest-experience-series-say-this-or-say-that","published_at":"2026-06-09T11:00:00+00:00","page_url":"https://stenobird.com/podcast/the-hair-hustle-podcast-7012713/episode-87-guest-experience-series-say-this-or-say-that","show_page_url":"https://stenobird.com/podcast/the-hair-hustle-podcast-7012713","url":"https://www.heatherpod.com","audio_url":"https://episodes.captivate.fm/episode/2109f2d9-0bfe-42a7-b515-3512d60f353d.mp3","summary":"Contact Heather: helloheatherpod@gmail.com Coaching Interest: HERE Free Know Your Numbers Worksheet: HERE InSalon Class: HERE Summary In this episode, Heather Podlesney launches a new guest experience series focused on improving client interactions in salons. She shares practical scripts, tips on effective communication, and strategies to build trust, upsell, and enhance guest satisfaction. Chapters 00:00 Introduction to the Guest Experience Series 00:27 Why Guest Experience Matters in Salons 01:20 The Power of Words and Trust 02:15 The Consultation: Setting the Stage 03:39 Swapping 'What Are You Looking For?' for Open-Ended Questions 05:52 Guiding Clients with Descriptive Questions 07:07 Handling Client Pictures and Self-Consciousness 08:25 Discussing Budget Without Making Clients Uncomfortable 11:08 Confirming Client Goals and Desires 11:53 Using Feedback to Identify Client Problems 13:18 Encouraging Client Feedback and Problem Solving Keywords guest experience, salon tips, client trust, communication, consultation, upselling, hair styling, salon success","meta_description":"Contact Heather: helloheatherpod@gmail.com Coaching Interest: HERE Free Know Your Numbers Worksheet: HERE InSalon Class: HERE Summary In this episode, Hea…","key_points":[],"chapters":[],"topics":[],"duration_seconds":770,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-hair-hustle-podcast-7012713/episodes/episode-87-guest-experience-series-say-this-or-say-that/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-hair-hustle-podcast-7012713/episode-87-guest-experience-series-say-this-or-say-that.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}