{"podcast":{"title":"The Gstaad Guy Podcast","slug":"the-gstaad-guy-podcast-7345461","podcast_index_feed_id":7345461,"rss_url":"https://feeds.megaphone.fm/GGQ1697866349","website_url":null,"image_url":"https://megaphone.imgix.net/podcasts/67a22886-f136-11f0-ba1a-8738bb92ffa7/image/9ff01999b98f104fbdec25a1fc6dd66f.jpeg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"The Gstaad Guy","episode_count":55,"summary":"The Gstaad Guy Podcast is your backstage pass to the untold stories behind excellence. Hosted by The Gstaad Guy, out of character, this guest driven, unscripted series explores the real journeys, challenges and turning points that shape those who have mastered their craft. From global tastemakers and industry leaders to creative pioneers and cultural outliers, each episode reveals what it really takes to achieve excellence. Through humour and curiosity, The Gstaad Guy peels back the layers to uncover the grit behind the glamour, offering listeners a rare glimpse into the worlds usually kept behind closed doors. Instagram: https://www.instagram.com/gstaadguypodcast TikTok: https://www.tiktok.com/@gstaadguypodcast","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-gstaad-guy-podcast-7345461"},"episode":{"title":"Badrutt’s Palace Hotel Managing Director: Richard Leuenberger – Legacy, Trust, & The Art of Timeless Hospitality","slug":"badrutt-s-palace-hotel-managing-director-richard-leuenberger-legacy-trust-the-art-of-timeless-hospitality","published_at":"2026-02-18T05:00:00+00:00","page_url":"https://stenobird.com/podcast/the-gstaad-guy-podcast-7345461/badrutt-s-palace-hotel-managing-director-richard-leuenberger-legacy-trust-the-art-of-timeless-hospitality","show_page_url":"https://stenobird.com/podcast/the-gstaad-guy-podcast-7345461","url":"https://traffic.megaphone.fm/GGQ4624570459.mp3?updated=1771796831","audio_url":"https://traffic.megaphone.fm/GGQ4624570459.mp3?updated=1771796831","summary":"The Gstaad Guy sits down with Richard Leuenberger, Managing Director of Badrutt’s Palace Hotel, to explore what it takes to steward one of the world’s most storied hotels in a constantly evolving world. Often described as a living museum, Badrutt’s Palace embodies history, nostalgia, and a distinct “time machine” feeling, yet remains deeply relevant to modern, multi-generational travellers. Richard reflects on legacy, Swiss values, and why familiarity, reliability, and consistency are the foundations of true luxury. The conversation moves through the spirit of St. Moritz, the thrill of the Cresta Run, and the subtle details that define exceptional hospitality, from breakfast rituals and guest arrivals to staff-to-guest ratios, leadership styles, and creating a family feeling within a grand institution. Richard shares how trust is built through care, precision, and respect; why making guests’ ideas and dreams come true matters more than scale; and how to elevate and modernise without erasing soul. A masterclass in hospitality, this episode explores what makes a great general manager, a great lobby, and ultimately, a great guest, revealing why respect transcends manners and legacy is earned daily. Filmed at The Badrutt’s Palace Hotel in St. Moritz. Chapters: (00:00) Intro ✨🎙️ (01:13) “Time Machine Feeling” ⏳✨ (03:38) The Cresta Run 🛷❄️ (04:01) St. Moritz 🏔️✨ (06:26) Multi-generational Travel 👨‍👩‍👧‍👦✈️ (07:18) Hotel Values 🏨💎 (11:43) Care & Precision 🧤🎯 (13:24) Trust & Access 🔑🤝🏻 (17:51) Breakfast Says It All 🥐☕ (19:19) Joining Badrutt’s Palace 🏰🤍 (24:16) Staff-To-Guest Ratio 👥⚖️ (25:47) Guest Arrival 🚪✨ (26:40) Types Of Leadership 🧭👥 (29:45) Family Feeling 🤍🏡 (34:25) Guest Loyalty 🔁💎 (34:52) Elevating & Modernising ⬆️🆕 (39:11) What Makes A Great General Manager 👔⭐ (42:43…","meta_description":"The Gstaad Guy sits down with Richard Leuenberger, Managing Director of Badrutt’s Palace Hotel, to explore what it takes to steward one of the world’s mos…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4435,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-gstaad-guy-podcast-7345461/episodes/badrutt-s-palace-hotel-managing-director-richard-leuenberger-legacy-trust-the-art-of-timeless-hospitality/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-gstaad-guy-podcast-7345461/badrutt-s-palace-hotel-managing-director-richard-leuenberger-legacy-trust-the-art-of-timeless-hospitality.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}