{"podcast":{"title":"The Future of Supply Chain","slug":"the-future-of-supply-chain-5986965","podcast_index_feed_id":5986965,"rss_url":"https://anchor.fm/s/10cb2bb84/podcast/rss","website_url":"https://www.sap.com","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/44980073/e4bc95413d8b05ed.png","author":"SAP SE","episode_count":174,"summary":"The Future of Supply Chain podcast is a show hosted by Richard Howells, Sin To, and Oyku Ilgar. The trio discusses hot topics, best practices, and the latest innovations to deliver a risk-resilient and sustainable supply chain. The show features interviews with experts from the world of supply chain, sustainability, AI and automation, who will address the issues of today and tomorrow. This is an ideal podcast for supply chain, R&D, manufacturing, logistics, and operations executives to learn and share ideas and best practices with their peers.","last_synced_at":"2026-06-22T08:17:58.095086+00:00","page_url":"https://stenobird.com/podcast/the-future-of-supply-chain-5986965"},"episode":{"title":"Episode 150: The Customer Experience Supply Chain: Meeting Expectations in the Age of Same-Day Delivery with OneRail","slug":"episode-150-the-customer-experience-supply-chain-meeting-expectations-in-the-age-of-same-day-delivery-with-onerail","published_at":"2026-03-11T05:00:00+00:00","page_url":"https://stenobird.com/podcast/the-future-of-supply-chain-5986965/episode-150-the-customer-experience-supply-chain-meeting-expectations-in-the-age-of-same-day-delivery-with-onerail","show_page_url":"https://stenobird.com/podcast/the-future-of-supply-chain-5986965","url":"https://podcasters.spotify.com/pod/show/future-of-supply-chain/episodes/Episode-150-The-Customer-Experience-Supply-Chain-Meeting-Expectations-in-the-Age-of-Same-Day-Delivery-with-OneRail-e3g5rsc","audio_url":"https://anchor.fm/s/10cb2bb84/podcast/play/116632908/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-9%2F9fecf446-ee55-5f4e-26d9-21366903663d.mp3","summary":"This week, we explore how real time data, AI driven orchestration, and proactive communication are transforming last mile delivery into a powerful driver of customer experience and loyalty. Download the ⁠⁠⁠⁠⁠⁠⁠ ⁠ episode transcript ⁠ ===== In this episode, Richard Howells talks with OneRail founder and CEO Bill Catania about turning last mile delivery from a cost center into a strategic CX advantage. They cover inventory visibility, carrier optionality, AI driven orchestration, proactive customer communication, and why real time data will shape the future of supply chain. ===== Guest: Bill Catania, CEO, OneRail Bill Catania is the Founder and CEO of OneRail, a last-mile delivery orchestration platform that combines AI-powered software with logistics-as-a-service to deliver the speed, reliability, and visibility businesses need to meet their delivery promises. A seasoned startup entrepreneur, Catania specializes in building and scaling real-time technology networks for enterprise retailers and wholesalers. A recognized thought leader in AI-driven fulfillment and last mile logistics, Catania is a frequent speaker at major retail, supply chain, and technology forums, sharing insights on the future of delivery orchestration and customer-centric supply chains.​​ Prior to founding OneRail, Catania launched M-Dot Network, a digital coupon pioneer and the first retail POS-to-cloud transaction engine to enable real-time digital coupon redemption at grocery checkouts across North America. Under his leadership, M-Dot won the Amazon Web Services Start-Up Challenge, surpassing more than 1,500 companies from 23 countries. His entrepreneurial leadership and sustained impact on enterprise technology earned him recognition as one of Goldman Sachs’ Most Exceptional Entrepreneurs of 2024…","meta_description":"This week, we explore how real time data, AI driven orchestration, and proactive communication are transforming last mile delivery into a powerful driver…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1794,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-future-of-supply-chain-5986965/episodes/episode-150-the-customer-experience-supply-chain-meeting-expectations-in-the-age-of-same-day-delivery-with-onerail/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-future-of-supply-chain-5986965/episode-150-the-customer-experience-supply-chain-meeting-expectations-in-the-age-of-same-day-delivery-with-onerail.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}