{"podcast":{"title":"The Future of Hospitality","slug":"the-future-of-hospitality-7482768","podcast_index_feed_id":7482768,"rss_url":"https://anchor.fm/s/10480bf24/podcast/rss","website_url":"https://futureofhospitality.org","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/43605137/43605137-1766322710448-aa9d5b8b5a7f1.jpg","author":"Shaping tomorrow by understanding today","episode_count":125,"summary":"In this podcast we journey beyond today’s industry standards to imagine what’s next. We speak with hospitality experts across operations, sales, technology and more - diving deep into the trends shaping tomorrow. While technology plays a role, the podcast also explores topics like guest experience, operational insights, and more, with each episode offering practical takeaways and a fresh perspective on what the industry’s future might look like. If you’re ready to stay ahead in hospitality, tune in for ideas, inspiration, and insights from the leaders shaping the industry.\"","last_synced_at":"2026-06-29T20:19:21.518171+00:00","page_url":"https://stenobird.com/podcast/the-future-of-hospitality-7482768"},"episode":{"title":"The Underrated Power of Great Receptionists","slug":"the-underrated-power-of-great-receptionists","published_at":"2026-01-12T10:21:07+00:00","page_url":"https://stenobird.com/podcast/the-future-of-hospitality-7482768/the-underrated-power-of-great-receptionists","show_page_url":"https://stenobird.com/podcast/the-future-of-hospitality-7482768","url":"https://podcasters.spotify.com/pod/show/alon-shkuri/episodes/The-Underrated-Power-of-Great-Receptionists-e3dg190","audio_url":"https://anchor.fm/s/10480bf24/podcast/play/113820384/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-0-11%2F415894497-44100-2-e7d19c927aca7.mp3","summary":"Front desk mistakes are costing you revenue and repeat guests. Learn practical fixes in one conversation. Emma Wunderink reveals how to train receptionists, boost upsells, and turn every lobby into a competitive advantage. Guest: Emma Wunderink, hospitality consultant at Cohesive Consultancy, with leadership experience at Sofitel Legend de Grand Amsterdam and Waldorf Astoria Amsterdam. - Build front desk teams that deliver consistent luxury service and increase upsell revenue. - Train receptionists to convert local knowledge into authentic recommendations guests trust. - Empower every department to act on small guest cues that drive retention and positive reviews. - Use automation and AI to remove admin work so staff can focus on emotional connection. Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience. Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality","meta_description":"Front desk mistakes are costing you revenue and repeat guests. Learn practical fixes in one conversation. Emma Wunderink reveals how to train receptionist…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2434,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-future-of-hospitality-7482768/episodes/the-underrated-power-of-great-receptionists/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-future-of-hospitality-7482768/the-underrated-power-of-great-receptionists.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}