{"podcast":{"title":"The Future of Hospitality","slug":"the-future-of-hospitality-7482768","podcast_index_feed_id":7482768,"rss_url":"https://anchor.fm/s/10480bf24/podcast/rss","website_url":"https://futureofhospitality.org","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/43605137/43605137-1766322710448-aa9d5b8b5a7f1.jpg","author":"Shaping tomorrow by understanding today","episode_count":125,"summary":"In this podcast we journey beyond today’s industry standards to imagine what’s next. We speak with hospitality experts across operations, sales, technology and more - diving deep into the trends shaping tomorrow. While technology plays a role, the podcast also explores topics like guest experience, operational insights, and more, with each episode offering practical takeaways and a fresh perspective on what the industry’s future might look like. If you’re ready to stay ahead in hospitality, tune in for ideas, inspiration, and insights from the leaders shaping the industry.\"","last_synced_at":"2026-06-29T20:19:21.518171+00:00","page_url":"https://stenobird.com/podcast/the-future-of-hospitality-7482768"},"episode":{"title":"Hotels Need Leaders, Not More Systems","slug":"hotels-need-leaders-not-more-systems","published_at":"2026-03-15T17:27:35+00:00","page_url":"https://stenobird.com/podcast/the-future-of-hospitality-7482768/hotels-need-leaders-not-more-systems","show_page_url":"https://stenobird.com/podcast/the-future-of-hospitality-7482768","url":"https://podcasters.spotify.com/pod/show/alon-shkuri/episodes/Hotels-Need-Leaders--Not-More-Systems-e3gfqia","audio_url":"https://anchor.fm/s/10480bf24/podcast/play/116959242/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-15%2F420063727-44100-2-83577793782b6.mp3","summary":"Fix underperforming hotels by getting inside operations and people, not just systems. Learn how to recruit, coach and structure agile management for short-term owner timelines. Guest: Clare Anna Gamon, leader of London Rock Partners, a hands-on operator who has worked in hotels since her 20s and now manages 17 hotels across the UK. - Pinpoint leadership gaps fast so you can turn revenue and guest satisfaction around - Build autonomy in general managers to boost accountability and operational performance - Use pre-arrival tech to reduce front desk admin and create a warmer arrival experience - Structure flexible management agreements that match modern owner timeframes and protect margins Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience. Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality","meta_description":"Fix underperforming hotels by getting inside operations and people, not just systems. Learn how to recruit, coach and structure agile management for short…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2334,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-future-of-hospitality-7482768/episodes/hotels-need-leaders-not-more-systems/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-future-of-hospitality-7482768/hotels-need-leaders-not-more-systems.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}