{"podcast":{"title":"The Dwayne Kerrigan Podcast","slug":"the-dwayne-kerrigan-podcast-6619974","podcast_index_feed_id":6619974,"rss_url":"https://feeds.captivate.fm/the-dwayne-kerrigan-podcast/","website_url":"https://www.dwaynekerrigan.com","image_url":"https://artwork.captivate.fm/d60303ca-06f9-4428-b377-d92c00793503/hJJTQNtCfVPB4sQZH5QGHh6l.jpg","author":"Dwayne Kerrigan","episode_count":152,"summary":"Welcome to The Dwayne Kerrigan Podcast. Dwayne has navigated the business world for over 35 years, owning close to 30 businesses in 12 distinct industries. Today, entrepreneurship often seems more about glitz, glamour, and a celebrity venture. On this podcast, Dwayne collaborates with overlooked but accomplished entrepreneurs, delving into their journeys of forging exceptional enterprises. Join them as they share their personal journeys, lessons learned, and strategies that keep them moving forward. Let’s celebrate the true essence of entrepreneurship and inspire the next wave of business trailblazers.","last_synced_at":"2026-07-22T22:17:36.518679+00:00","page_url":"https://stenobird.com/podcast/the-dwayne-kerrigan-podcast-6619974"},"episode":{"title":"126: The Real Work Behind AI Implementation with Sarah Jeanneault","slug":"126-the-real-work-behind-ai-implementation-with-sarah-jeanneault","published_at":"2026-02-11T10:00:00+00:00","page_url":"https://stenobird.com/podcast/the-dwayne-kerrigan-podcast-6619974/126-the-real-work-behind-ai-implementation-with-sarah-jeanneault","show_page_url":"https://stenobird.com/podcast/the-dwayne-kerrigan-podcast-6619974","url":"https://www.dwaynekerrigan.com","audio_url":"https://pdcn.co/e/episodes.captivate.fm/episode/d5a4d2ee-6c04-4128-b944-77771da00a07.mp3","summary":"In Part 2 of this in-depth conversation, Sarah Jeanneault and Dwayne Kerrigan tackle one of the most misunderstood topics in modern business: AI implementation without foundational process . Drawing from Sarah’s background in education, finance, trading psychology, and her current role at ProcedureFlow, the discussion reframes AI not as a silver bullet—but as an amplifier of whatever already exists inside an organization. Together, they explore why many companies are failing to see ROI from AI investments, how skipping SOPs and governance creates chaos, and why leaders must slow down before they scale up. Using powerful metaphors—from sourdough baking to mountain biking—Sarah explains why meaningful AI adoption requires patience, critical thinking, and uncomfortable conversations. The episode also expands into leadership, parenting, culture-building, and the human elements AI will never replace: empathy, judgment, and connection. This is a grounded, honest conversation for leaders who want to use AI responsibly—without gambling their business on hype. Episode Highlights: 00:00 – Sarah introduces AI implementation using a sourdough recipe analogy 01:00 – Dwayne welcomes listeners and frames Part 2 02:00 – Imposter syndrome, fear, and language we use to protect ourselves 05:00 – Growth mindset and the “10 more steps” principle 08:00 – Parenting, resilience, and building long-term capability 12:00 – Leadership, culture, and why hard conversations matter 16:00 – Why AI investments often fail to produce ROI 20:00 – SOPs, governance, and backing the bus up 25:00 – Customer experience, AI chatbots, and human frustration 30:00 – Agentic AI, avatars, and future customer service models 35:00 – Why AI is already here and cannot be undone 40:00 – Doom scrolling, humanity, and pres…","meta_description":"In Part 2 of this in-depth conversation, Sarah Jeanneault and Dwayne Kerrigan tackle one of the most misunderstood topics in modern business: AI implement…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4323,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-dwayne-kerrigan-podcast-6619974/episodes/126-the-real-work-behind-ai-implementation-with-sarah-jeanneault/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-dwayne-kerrigan-podcast-6619974/126-the-real-work-behind-ai-implementation-with-sarah-jeanneault.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}