{"podcast":{"title":"The Doctor's Crossing Carpe Diem Podcast","slug":"the-doctor-s-crossing-carpe-diem-podcast-1318373","podcast_index_feed_id":1318373,"rss_url":"https://doctorscrossing.libsyn.com/rss","website_url":"https://doctorscrossing.com/","image_url":"https://static.libsyn.com/p/assets/5/2/6/2/5262d34a5f5f8209e5bbc093207a2619/Podcast_cover_art.png","author":"Heather Fork","episode_count":248,"summary":"Are you a physician who's questioning your career path? If you're at the white coat crossroads, for whatever reason, this podcast is for you. We're going to help you find your best path forward, whether it's to be happier in patient care, transition to a nonclinical career, or do something completely different. In the weekly podcasts, we're bringing you all the good stuff: -Actionable tools and resources to help you start making positive changes. -Interviews with physicians who've found new and fulfilling ways to practice as well as those who've transitioned into nonclinical careers. -Concrete advice for applying to jobs, using LinkedIn, interviewing, negotiating, and much more. Your host, Dr. Heather Fork, is a former board-certified dermatologist who transitioned into full-time career coaching for physicians over 10 years ago. She is a master certified coach who has been helping hundreds of physicians find ways to be happier both in medicine and beyond. Come visit us at www.doctorscrossing.com to learn more!","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-doctor-s-crossing-carpe-diem-podcast-1318373"},"episode":{"title":"Episode #242: Negative Google Reviews: How to Respond and Be Proactive","slug":"episode-242-negative-google-reviews-how-to-respond-and-be-proactive","published_at":"2026-03-11T15:00:00+00:00","page_url":"https://stenobird.com/podcast/the-doctor-s-crossing-carpe-diem-podcast-1318373/episode-242-negative-google-reviews-how-to-respond-and-be-proactive","show_page_url":"https://stenobird.com/podcast/the-doctor-s-crossing-carpe-diem-podcast-1318373","url":"https://doctorscrossing.libsyn.com/episode-242-negative-google-reviews-how-to-respond-and-be-proactive","audio_url":"https://traffic.libsyn.com/secure/doctorscrossing/Doctors_Crossing_-_242_EDITED.mp3?dest-id=2324036","summary":"Have you ever had a negative online review stick with you far longer than it should? Even when you know you provided excellent care, one harsh comment can feel deeply personal and unfair. In this episode, I'm joined by Dr. Jeffrey Segal, a neurosurgeon, attorney, and founder of Medical Justice. Dr. Segal shares practical, real-world guidance on how physicians can respond to negative reviews, protect their online reputation, and avoid letting a few comments undermine their confidence or career satisfaction. In this episode we're talking about: Why negative reviews are inevitable—and how a few can actually strengthen your credibility What you can and cannot say publicly due to HIPAA When it makes sense to respond (and when it doesn't) How to proactively generate authentic positive reviews Using feedback to improve office systems and team dynamics Strategies for protecting your mindset and preventing burnout related to online criticism Links for this episode: Medical Justice VuMedi is a physician-focused video learning platform, and it's where Dr. Jeffrey Segal publishes educational videos on medical justice and medicolegal issues. Thank you for listening!","meta_description":"Have you ever had a negative online review stick with you far longer than it should? Even when you know you provided excellent care, one harsh comment can…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2176,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-doctor-s-crossing-carpe-diem-podcast-1318373/episodes/episode-242-negative-google-reviews-how-to-respond-and-be-proactive/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-doctor-s-crossing-carpe-diem-podcast-1318373/episode-242-negative-google-reviews-how-to-respond-and-be-proactive.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}