{"podcast":{"title":"The Distinctive Dermatologist","slug":"the-distinctive-dermatologist-6371768","podcast_index_feed_id":6371768,"rss_url":"https://feeds.libsyn.com/471990/rss","website_url":"https://sites.libsyn.com/471990","image_url":"https://static.libsyn.com/p/assets/d/0/4/6/d04686d5e668e245d959afa2a1bf1c87/05F17676-48D9-4C94-BA05-B95484723154.png","author":"Scott McKain","episode_count":156,"summary":"For dermatologists and those associated with their practice who want to deliver an Ultimate Customer Experience® for their patients to expand retention and referrals. We'll look at how you grow your bottom line while providing higher-quality patient experiences.","last_synced_at":"2026-07-08T00:20:13.197778+00:00","page_url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768"},"episode":{"title":"When Things Go Wrong — How Distinctive Practices Prevent Breakdowns and Recover Trust","slug":"when-things-go-wrong-how-distinctive-practices-prevent-breakdowns-and-recover-trust","published_at":"2026-02-03T09:23:00+00:00","page_url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768/when-things-go-wrong-how-distinctive-practices-prevent-breakdowns-and-recover-trust","show_page_url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768","url":"https://b4675081-9ad6-44d4-8c65-8a6b09e72778.libsyn.com/when-things-go-wrong-how-distinctive-practices-prevent-breakdowns-and-recover-trust","audio_url":"https://traffic.libsyn.com/secure/b4675081-9ad6-44d4-8c65-8a6b09e72778/SCO_Podcast_2_3_26.mp3?dest-id=3999336","summary":"This episode of The Distinctive Dermatologist is about a reality that every dermatology practice faces — even the best ones. At some point, something goes wrong. This is not about treatment outcomes or clinical decisions. It's about the patient experience . Here is what you need to know and the steps you must take when miscommunication happens, or the patient is left wondering if your practice truly cares about them. A special thank you to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices deliver the Ultimate Customer Experience® reflects today's message exactly: The ultimate experience isn't defined by the absence of problems. It's defined by how quickly and confidently you restore trust when something goes wrong.","meta_description":"This episode of The Distinctive Dermatologist is about a reality that every dermatology practice faces — even the best ones. At some point, something goes…","key_points":[],"chapters":[],"topics":[],"duration_seconds":594,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-distinctive-dermatologist-6371768/episodes/when-things-go-wrong-how-distinctive-practices-prevent-breakdowns-and-recover-trust/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768/when-things-go-wrong-how-distinctive-practices-prevent-breakdowns-and-recover-trust.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}