{"podcast":{"title":"The Distinctive Dermatologist","slug":"the-distinctive-dermatologist-6371768","podcast_index_feed_id":6371768,"rss_url":"https://feeds.libsyn.com/471990/rss","website_url":"https://sites.libsyn.com/471990","image_url":"https://static.libsyn.com/p/assets/d/0/4/6/d04686d5e668e245d959afa2a1bf1c87/05F17676-48D9-4C94-BA05-B95484723154.png","author":"Scott McKain","episode_count":156,"summary":"For dermatologists and those associated with their practice who want to deliver an Ultimate Customer Experience® for their patients to expand retention and referrals. We'll look at how you grow your bottom line while providing higher-quality patient experiences.","last_synced_at":"2026-07-08T00:20:13.197778+00:00","page_url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768"},"episode":{"title":"The Second Visit Problem — Why Retaining Patients Is Tougher Than Acquiring Them","slug":"the-second-visit-problem-why-retaining-patients-is-tougher-than-acquiring-them","published_at":"2025-12-16T12:15:00+00:00","page_url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768/the-second-visit-problem-why-retaining-patients-is-tougher-than-acquiring-them","show_page_url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768","url":"https://b4675081-9ad6-44d4-8c65-8a6b09e72778.libsyn.com/the-second-visit-problem-why-retaining-patients-is-tougher-than-acquiring-them","audio_url":"https://traffic.libsyn.com/secure/b4675081-9ad6-44d4-8c65-8a6b09e72778/SCO_Podcast_12_16_25.mp3?dest-id=3999336","summary":"If attracting new patients were really the solution…most dermatology practices wouldn't be struggling the way they are. Because the real challenge isn't getting patients in the door. It's getting them to come back. Today's episode is about the second visit problem — and why it's one of the most overlooked growth barriers in dermatology. A special thank you to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices deliver the Ultimate Customer Experience® reflects today's message perfectly: Growth doesn't come from more first visits. It comes from stronger relationships that lead to the second… and the third… and the fourth. It's an important topic on this week's edition of The Distinctive Dermatologist.","meta_description":"If attracting new patients were really the solution…most dermatology practices wouldn't be struggling the way they are. Because the real challenge isn't g…","key_points":[],"chapters":[],"topics":[],"duration_seconds":416,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-distinctive-dermatologist-6371768/episodes/the-second-visit-problem-why-retaining-patients-is-tougher-than-acquiring-them/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768/the-second-visit-problem-why-retaining-patients-is-tougher-than-acquiring-them.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}