{"podcast":{"title":"The Distinctive Dermatologist","slug":"the-distinctive-dermatologist-6371768","podcast_index_feed_id":6371768,"rss_url":"https://feeds.libsyn.com/471990/rss","website_url":"https://sites.libsyn.com/471990","image_url":"https://static.libsyn.com/p/assets/d/0/4/6/d04686d5e668e245d959afa2a1bf1c87/05F17676-48D9-4C94-BA05-B95484723154.png","author":"Scott McKain","episode_count":156,"summary":"For dermatologists and those associated with their practice who want to deliver an Ultimate Customer Experience® for their patients to expand retention and referrals. We'll look at how you grow your bottom line while providing higher-quality patient experiences.","last_synced_at":"2026-07-08T00:20:13.197778+00:00","page_url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768"},"episode":{"title":"The Invisible Patient — How Practices Lose Trust Without Ever Knowing It","slug":"the-invisible-patient-how-practices-lose-trust-without-ever-knowing-it","published_at":"2026-02-17T12:15:00+00:00","page_url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768/the-invisible-patient-how-practices-lose-trust-without-ever-knowing-it","show_page_url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768","url":"https://b4675081-9ad6-44d4-8c65-8a6b09e72778.libsyn.com/the-invisible-patient-how-practices-lose-trust-without-ever-knowing-it","audio_url":"https://traffic.libsyn.com/secure/b4675081-9ad6-44d4-8c65-8a6b09e72778/SCO_Podcast_2_17_26.mp3?dest-id=3999336","summary":"This episode is about what may represent the greatest hidden risk to trust, loyalty, and long-term growth in a dermatology practice. They are the invisible patients. They don't want conflict. They don't want to feel confrontational. And they don't want to challenge a medical professional. So instead, they do what feels easiest. They leave quietly. And when that happens, the practice often assumes everything is fine — because nothing ever surfaced. That's the danger. This episode is sponsored by GentleCure from SkinCure Oncology , whose work centers on expanding awareness of treatment options for appropriate cases of non-melanoma skin cancer. Their support reflects an important principle behind today's message: patients don't disappear because they're difficult — they disappear when trust quietly erodes. And trust is built through transparency, clarity, and complete conversations.","meta_description":"This episode is about what may represent the greatest hidden risk to trust, loyalty, and long-term growth in a dermatology practice. They are the invisibl…","key_points":[],"chapters":[],"topics":[],"duration_seconds":493,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-distinctive-dermatologist-6371768/episodes/the-invisible-patient-how-practices-lose-trust-without-ever-knowing-it/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-distinctive-dermatologist-6371768/the-invisible-patient-how-practices-lose-trust-without-ever-knowing-it.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}