{"podcast":{"title":"The Dentalpreneur Podcast w/ Dr. Mark Costes","slug":"the-dentalpreneur-podcast-w-dr-mark-costes-467923","podcast_index_feed_id":467923,"rss_url":"https://markcostes.libsyn.com/rss","website_url":"https://www.truedentalsuccess.com/the-dentalpreneur-podcast/","image_url":"https://static.libsyn.com/p/assets/1/2/9/6/12969003544dad6fe55e3c100dce7605/podcast-1400.png","author":"Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader","episode_count":2558,"summary":"The goal of this podcast is to assemble the greatest minds of the dental profession and to pass on their most valuable and succinct lessons, in order to help you to achieve your full potential in practice and in life. Let's face it. Dentistry can be a frustrating and isolating profession... but you don't have to be an island anymore. It's possible to become more profitable, less stressed and more fulfilled in your career and it's our mission is to help you get there. For a whole host of free practice building tips and resources, visit our website at TrueDentalSuccess.com","last_synced_at":"2026-07-28T06:21:34.304535+00:00","page_url":"https://stenobird.com/podcast/the-dentalpreneur-podcast-w-dr-mark-costes-467923"},"episode":{"title":"2550: Smarter Phones, Better Teams, and Happier Patients","slug":"2550-smarter-phones-better-teams-and-happier-patients","published_at":"2026-07-10T13:30:00+00:00","page_url":"https://stenobird.com/podcast/the-dentalpreneur-podcast-w-dr-mark-costes-467923/2550-smarter-phones-better-teams-and-happier-patients","show_page_url":"https://stenobird.com/podcast/the-dentalpreneur-podcast-w-dr-mark-costes-467923","url":"https://markcostes.libsyn.com/2550-smarter-phones-better-teams-and-happier-patients","audio_url":"https://traffic.libsyn.com/secure/markcostes/2550.mp3?dest-id=265820","summary":"On today's episode, Dr. Mark Costes sits down with longtime dental industry leader Laura Nelson live from Thrive Live in Las Vegas. Laura shares her journey from running the front office in her husband's dental practice to building Front Office Rocks, becoming a trusted voice in dental team training, and now leading AI innovation with Mango Voice. She and Mark discuss why patient experience matters just as much as clinical care, how short-form training changed front office education, and why understanding the \"why\" behind systems is essential for team success. Laura also breaks down how AI tools like Mango's Margo can help practices capture missed calls, improve patient communication, support overwhelmed teams, and even role-play phone skills through AI-powered coaching. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://mangovoice.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast","meta_description":"On today's episode, Dr. Mark Costes sits down with longtime dental industry leader Laura Nelson live from Thrive Live in Las Vegas. Laura shares her journ…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1780,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-dentalpreneur-podcast-w-dr-mark-costes-467923/episodes/2550-smarter-phones-better-teams-and-happier-patients/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-dentalpreneur-podcast-w-dr-mark-costes-467923/2550-smarter-phones-better-teams-and-happier-patients.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}