{"podcast":{"title":"The Dentalpreneur Podcast w/ Dr. Mark Costes","slug":"the-dentalpreneur-podcast-w-dr-mark-costes-467923","podcast_index_feed_id":467923,"rss_url":"https://markcostes.libsyn.com/rss","website_url":"https://www.truedentalsuccess.com/the-dentalpreneur-podcast/","image_url":"https://static.libsyn.com/p/assets/1/2/9/6/12969003544dad6fe55e3c100dce7605/podcast-1400.png","author":"Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader","episode_count":2558,"summary":"The goal of this podcast is to assemble the greatest minds of the dental profession and to pass on their most valuable and succinct lessons, in order to help you to achieve your full potential in practice and in life. Let's face it. Dentistry can be a frustrating and isolating profession... but you don't have to be an island anymore. It's possible to become more profitable, less stressed and more fulfilled in your career and it's our mission is to help you get there. For a whole host of free practice building tips and resources, visit our website at TrueDentalSuccess.com","last_synced_at":"2026-07-28T06:21:34.304535+00:00","page_url":"https://stenobird.com/podcast/the-dentalpreneur-podcast-w-dr-mark-costes-467923"},"episode":{"title":"2506: From the First Call to a Lifelong Patient Relationship","slug":"2506-from-the-first-call-to-a-lifelong-patient-relationship","published_at":"2026-05-11T15:26:00+00:00","page_url":"https://stenobird.com/podcast/the-dentalpreneur-podcast-w-dr-mark-costes-467923/2506-from-the-first-call-to-a-lifelong-patient-relationship","show_page_url":"https://stenobird.com/podcast/the-dentalpreneur-podcast-w-dr-mark-costes-467923","url":"https://markcostes.libsyn.com/2506-from-the-first-call-to-a-lifelong-patient-relationship","audio_url":"https://traffic.libsyn.com/secure/markcostes/2506.mp3?dest-id=265820","summary":"On today's episode, Dr. Mark Costes joins Joshua DeVries on The Patient Experience Blueprint to discuss how dental practices can create more intentional, human-centered systems that build trust and improve case acceptance. Mark shares lessons from his unconventional path into dentistry, the failures that shaped his approach to practice ownership, and why clinical skill alone is not enough to create a thriving, patient-centered business. They explore how trust starts with the team, why every patient touchpoint matters, and how practices can use systems without becoming cold or robotic. Mark also breaks down the importance of mapping the patient journey, improving communication at each transition, focusing on retention as much as acquisition, and creating a culture where patients feel cared for rather than processed. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://intiveo.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast","meta_description":"On today's episode, Dr. Mark Costes joins Joshua DeVries on The Patient Experience Blueprint to discuss how dental practices can create more intentional,…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2656,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-dentalpreneur-podcast-w-dr-mark-costes-467923/episodes/2506-from-the-first-call-to-a-lifelong-patient-relationship/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-dentalpreneur-podcast-w-dr-mark-costes-467923/2506-from-the-first-call-to-a-lifelong-patient-relationship.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}