{"podcast":{"title":"The Contractor Fight with Tom Reber","slug":"the-contractor-fight-with-tom-reber-539778","podcast_index_feed_id":539778,"rss_url":"https://feeds.captivate.fm/contractorfight/","website_url":"http://strongpreneur.libsyn.com/podcast","image_url":"https://artwork.captivate.fm/f69d3660-d314-4fad-82e1-0b69da0ed959/podcast-art-FINAL-3000x3000.jpg","author":"Tom Reber","episode_count":1136,"summary":"Stop stressing out about your contracting business and take back control. The Contractor Fight is bringing respect and dignity back to the trades one contractor at a time. Discover how to market, sell, and consistently produce your projects at a profit with industry expert and powerful motivator Tom Reber. Stop stealing from your family. Earn what you're worth. Build a business that serves you.","last_synced_at":"2026-07-06T14:20:25.202444+00:00","page_url":"https://stenobird.com/podcast/the-contractor-fight-with-tom-reber-539778"},"episode":{"title":"TCF1115: Your Customer Experience is a Dumpster Fire","slug":"tcf1115-your-customer-experience-is-a-dumpster-fire","published_at":"2026-04-09T07:00:00+00:00","page_url":"https://stenobird.com/podcast/the-contractor-fight-with-tom-reber-539778/tcf1115-your-customer-experience-is-a-dumpster-fire","show_page_url":"https://stenobird.com/podcast/the-contractor-fight-with-tom-reber-539778","url":"http://strongpreneur.libsyn.com/podcast","audio_url":"https://episodes.captivate.fm/episode/1a215887-b0fe-45f6-9365-a21c1300791b.mp3","summary":"Stop acting like a typical contractor and start acting like a world-class brand. In this episode, Tim shares how a trip on a Virgin Voyages cruise completely shifted his perspective on what it means to actually care for a customer. We’re breaking down why your \"sales process\" is failing, how your team’s happiness dictates your profit, and why trying to \"exceed expectations\" might actually be killing your referrals. It’s time to stop making excuses and start building a business people actually want to talk about. ================================== Ready to stop being a \"handyman\" and start being a CEO? Check out \"The Contractor's Code to Finally Cracking $1M\" free course here: https://thecontractorfight.com/code ================================== == Rate the Podcast == Help your fellow contractors find the podcast! Please leave a rating/review. Apple Podcasts Spotify","meta_description":"Stop acting like a typical contractor and start acting like a world-class brand. In this episode, Tim shares how a trip on a Virgin Voyages cruise complet…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1233,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-contractor-fight-with-tom-reber-539778/episodes/tcf1115-your-customer-experience-is-a-dumpster-fire/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-contractor-fight-with-tom-reber-539778/tcf1115-your-customer-experience-is-a-dumpster-fire.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}