{"podcast":{"title":"The CMO Show","slug":"the-cmo-show-1096466","podcast_index_feed_id":1096466,"rss_url":"https://thecmoshow.libsyn.com/rss","website_url":"https://www.thecmoshow.impactinstitute.com.au/","image_url":"https://static.libsyn.com/p/assets/3/1/5/e/315e06d62d97099316c3140a3186d450/CMO_Profile_Image.jpg","author":"ImpactInstitute","episode_count":253,"summary":"How do the leaders of APAC brands use purpose-driven storytelling to bring their big ideas to life, achieve communications goals, drive better business outcomes, and live out a purpose beyond profit? The CMO Show is an award-winning marketing podcast, brought to you by ImpactInstitute, in partnership with Adobe. Each episode features industry insights from a marketing or business leader on strategy, creativity, measurement, evaluation, and more. *ANZ Winner - 2020 CMS Asia Award for 'Best Use of Audio Content' *National Winner - 2019 Australian Marketing Institute Award for 'Marketing Excellence in Content Marketing' *National Winner - 2019 Mumbrella NeXt Award for 'Content Marketer' (Executive Producer Charlotte Goodwin) *National Finalist - 2019 Australian Podcast Awards Founded in 2015, The CMO Show podcast is hosted by chief storyteller, speaker and author, Mark Jones. Mark is the Chief Storyteller at ImpactInstitute, and has more than 20 years' experience in professional storytelling as a journalist, editor, publisher and speaker, working with iconic brands including Coca-Cola, Microsoft, Google, Telstra, Adobe and Fairfax. ImpactInstitute is an impact advisory firm offering…","last_synced_at":"2026-07-09T14:21:13.429585+00:00","page_url":"https://stenobird.com/podcast/the-cmo-show-1096466"},"episode":{"title":"Designing brands for Machine Customers","slug":"designing-brands-for-machine-customers","published_at":"2026-04-16T04:15:00+00:00","page_url":"https://stenobird.com/podcast/the-cmo-show-1096466/designing-brands-for-machine-customers","show_page_url":"https://stenobird.com/podcast/the-cmo-show-1096466","url":"https://www.thecmoshow.impactinstitute.com.au/episodes/designing-brands-for-machine-customers","audio_url":"https://traffic.libsyn.com/secure/thecmoshow/The_CMO_Show_Ep_248_-_Katja_Forbes_and_Gurvinder_Singh_1.0.mp3?dest-id=318104","summary":"Your customers aren't just human anymore. They're machines...and they're already making decisions about your brand. Agentic commerce is here, and it's predicted to account for $300B–$500B in sales by 2030. Brands that design only for humans are already silently losing billions. In this episode of The CMO Show, we talk to author of [descriptor] book, Machine Customers , Katja Forbes. They are joined by Gurvinder Singh, CMO at Altimetrik, which is putting Katja's principles into action. Together they unpack the next tectonic shift in marketing: AI agents as buyers, validators, and gatekeepers. From AI agents rejecting suppliers over expired certifications to entire networks blacklisting brands in seconds based on poor data hygiene, this conversation exposes a blunt truth. Marketing is becoming machine‑readable, binary, and unforgiving. It's data. Verified. Structured. Machine‑legible. If machines can't read your brand, they won't trust it. And if they don't trust it, they won't buy it. This episode shows you how to navigate the shift, what to change, what to prioritise, and how CMOs can lead as machines move from channels to customers. This episode is brought to you by impact advisory, communications and events agency, ImpactInstitute in partnership with Adobe. www.impactinstitute.com.au | https://business.adobe.com/au","meta_description":"Your customers aren't just human anymore. They're machines...and they're already making decisions about your brand. Agentic commerce is here, and it's pre…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2231,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-cmo-show-1096466/episodes/designing-brands-for-machine-customers/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-cmo-show-1096466/designing-brands-for-machine-customers.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}