{"podcast":{"title":"The Charity Shop Chat","slug":"the-charity-shop-chat-7700924","podcast_index_feed_id":7700924,"rss_url":"https://api.riverside.fm/hosting/yVRtyROq.rss","website_url":"https://thecharityretailconsultancy.co.uk/","image_url":"https://hosting-media.riverside.com/media/podcasts/5378ccfc-94ab-4977-b13d-f4354c3d129e/logos/63e5242b-bd3b-4f02-bef6-5d03e9cba7a9.jpeg","author":"The Charity Retail Consultancy","episode_count":18,"summary":"The Charity Shop Chat is a podcast for anyone who works, volunteers with or simply loves charity retail. Hosted by Charlotte Greenwood and Mimi Cartwright, the show brings together honest conversations with the people who make the sector what it is - people working everyday support our high streets and create real lasting change in the non profit sector. Each episode spotlights stories and teaching from behind the counter; the challenges, the moments that make it all worthwhile, and the realities of working in charity retail today.","last_synced_at":"2026-07-08T10:22:19.972354+00:00","page_url":"https://stenobird.com/podcast/the-charity-shop-chat-7700924"},"episode":{"title":"Steph Edusei from St Oswald's Hospice: How to Lead With Authenticity","slug":"steph-edusei-from-st-oswald-s-hospice-how-to-lead-with-authenticity","published_at":"2026-03-04T10:39:47+00:00","page_url":"https://stenobird.com/podcast/the-charity-shop-chat-7700924/steph-edusei-from-st-oswald-s-hospice-how-to-lead-with-authenticity","show_page_url":"https://stenobird.com/podcast/the-charity-shop-chat-7700924","url":"https://api.riverside.com/hosting-analytics/media/ad095a8968b927defb078de1c562ee14087b70076c6c3e404f6f232b9ba2dffa/eyJlcGlzb2RlSWQiOiJjNThkMjM1ZS0xMmZkLTQ4YmMtODY2Mi00YTJjNThjOGNmMTMiLCJwb2RjYXN0SWQiOiI1Mzc4Y2NmYy05NGFiLTQ5NzctYjEzZC1mNDM1NGMzZDEyOWUiLCJhY2NvdW50SWQiOiI2OTI0NDA5NGNkNTIxZjkzMzRmYjcwOGIiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjlhODBhZmU3ZmRhMGVhYjA4OGZkMWVmL2FtZWxpYS1jYXJ0d3JpZ2h0cy1zdHVkaW8tY29tcG9zZXItMjAyNi0zLTRfXzExLTM1LTQyLm1wMyJ9.mp3","audio_url":"https://api.riverside.com/hosting-analytics/media/ad095a8968b927defb078de1c562ee14087b70076c6c3e404f6f232b9ba2dffa/eyJlcGlzb2RlSWQiOiJjNThkMjM1ZS0xMmZkLTQ4YmMtODY2Mi00YTJjNThjOGNmMTMiLCJwb2RjYXN0SWQiOiI1Mzc4Y2NmYy05NGFiLTQ5NzctYjEzZC1mNDM1NGMzZDEyOWUiLCJhY2NvdW50SWQiOiI2OTI0NDA5NGNkNTIxZjkzMzRmYjcwOGIiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjlhODBhZmU3ZmRhMGVhYjA4OGZkMWVmL2FtZWxpYS1jYXJ0d3JpZ2h0cy1zdHVkaW8tY29tcG9zZXItMjAyNi0zLTRfXzExLTM1LTQyLm1wMyJ9.mp3","summary":"In this episode, we’re joined by Steph Edusei, CEO of St Oswald's Hospice in the North East, to explore what charity retail really needs from senior leadership. From how CEOs can better support and champion retail teams, to why retail leaders are often overlooked for Director of Income Generation roles, we unpack leadership, governance, and strategy. We also discuss managing trading boards and committees without slipping into micromanagement, and why equality, diversity and inclusion must sit at the heart of modern charity retail. Essential listening for CEOs, trustees, and senior retail professionals.","meta_description":"In this episode, we’re joined by Steph Edusei, CEO of St Oswald's Hospice in the North East, to explore what charity retail really needs from senior leade…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3547,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-charity-shop-chat-7700924/episodes/steph-edusei-from-st-oswald-s-hospice-how-to-lead-with-authenticity/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-charity-shop-chat-7700924/steph-edusei-from-st-oswald-s-hospice-how-to-lead-with-authenticity.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}