{"podcast":{"title":"The Bridgecast with Scott Kinka","slug":"the-bridgecast-with-scott-kinka-5670774","podcast_index_feed_id":5670774,"rss_url":"https://feeds.fame.so/the-bridgecast-with-scott-kinka","website_url":"https://podcasts.fame.so/the-bridgecast-with-scott-kinka","image_url":"https://content.fameapp.so/uploads/x313k3l1/ed1e7890-71fd-11f0-9173-b516f840a421/ed1e79a0-71fd-11f0-8fb4-0192cad3db94.png","author":"Scott Kinka & Bridgepointe Technologies","episode_count":109,"summary":"The role of IT leaders has never been more critical or more complex. The Bridgecast is where enterprise tech decision-makers come to make sense of it all and to connect the dots between technology, strategy, and business success. Hosted by veteran technologist and Bridgepointe Chief Strategy Officer Scott Kinka, each episode features candid conversations with top CIOs, CTOs, Innovators, Authors and Analysts. Together, they explore how to simplify technology decisions, drive measurable outcomes, and build stronger alignment between IT and the C-suite. True to its name, The Bridgecast is your link between innovation and execution, technology and leadership, IT and enterprise growth. Whether you're navigating hybrid work, cloud modernization, cybersecurity, or digital transformation, this show delivers the real-world stories and insights you need to lead with confidence. Subscribe, rate, and review to stay ahead of what’s next in enterprise IT. Presented by Bridgepointe Technologies, this podcast is for tech leaders, IT professionals, M&A officers, strategists, and company owners who are embracing the change.","last_synced_at":"2026-07-29T02:19:48.944506+00:00","page_url":"https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774"},"episode":{"title":"From Zoom Boom to AI Boom: What's Next for Customer Experience","slug":"from-zoom-boom-to-ai-boom-what-s-next-for-customer-experience","published_at":"2026-06-03T13:00:00+00:00","page_url":"https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774/from-zoom-boom-to-ai-boom-what-s-next-for-customer-experience","show_page_url":"https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774","url":"https://podcasts.fame.so/e/q80vxjk8-shana-sean-zoom","audio_url":"https://media.fame.so/86ljq6v8.mp3","summary":"In this live episode of The Bridgecast from Channel Partners in Las Vegas, host Scott Kinka sits down with Zoom's Sean Fair, Head of Americas CX Sales and Go-to-Market, and Shana Hafterson, Head of Americas CX Channel. Together they explore Zoom's dramatic evolution from a video meeting platform into a multi-billion-dollar enterprise customer experience powerhouse. From agentic AI and workflow automation to real-time audio-to-audio translation, this conversation cuts through the noise to show how modern IT leaders can drive business growth through smarter contact center tech. To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/","meta_description":"In this live episode of The Bridgecast from Channel Partners in Las Vegas, host Scott Kinka sits down with Zoom's Sean Fair, Head of Americas CX Sales and…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2576,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-bridgecast-with-scott-kinka-5670774/episodes/from-zoom-boom-to-ai-boom-what-s-next-for-customer-experience/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774/from-zoom-boom-to-ai-boom-what-s-next-for-customer-experience.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}