{"podcast":{"title":"The Bridgecast with Scott Kinka","slug":"the-bridgecast-with-scott-kinka-5670774","podcast_index_feed_id":5670774,"rss_url":"https://feeds.fame.so/the-bridgecast-with-scott-kinka","website_url":"https://podcasts.fame.so/the-bridgecast-with-scott-kinka","image_url":"https://content.fameapp.so/uploads/x313k3l1/ed1e7890-71fd-11f0-9173-b516f840a421/ed1e79a0-71fd-11f0-8fb4-0192cad3db94.png","author":"Scott Kinka & Bridgepointe Technologies","episode_count":109,"summary":"The role of IT leaders has never been more critical or more complex. The Bridgecast is where enterprise tech decision-makers come to make sense of it all and to connect the dots between technology, strategy, and business success. Hosted by veteran technologist and Bridgepointe Chief Strategy Officer Scott Kinka, each episode features candid conversations with top CIOs, CTOs, Innovators, Authors and Analysts. Together, they explore how to simplify technology decisions, drive measurable outcomes, and build stronger alignment between IT and the C-suite. True to its name, The Bridgecast is your link between innovation and execution, technology and leadership, IT and enterprise growth. Whether you're navigating hybrid work, cloud modernization, cybersecurity, or digital transformation, this show delivers the real-world stories and insights you need to lead with confidence. Subscribe, rate, and review to stay ahead of what’s next in enterprise IT. Presented by Bridgepointe Technologies, this podcast is for tech leaders, IT professionals, M&A officers, strategists, and company owners who are embracing the change.","last_synced_at":"2026-07-29T02:19:48.944506+00:00","page_url":"https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774"},"episode":{"title":"Building Trust in AI: Insights from NiCE","slug":"building-trust-in-ai-insights-from-nice","published_at":"2025-10-14T13:00:00+00:00","page_url":"https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774/building-trust-in-ai-insights-from-nice","show_page_url":"https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774","url":"https://podcasts.fame.so/e/1n2rmmln-michael-quince","audio_url":"https://media.fame.so/wx9yrmm8.mp3","summary":"In this episode of The Bridgecast, host Scott Kinka sits down with Michael Quince, Regional Vice President of Partner Sales at NiCE, to explore how customer experience technology is evolving from robotic IVRs to human-centric AI. They discuss NiCE's acquisition of CognitG, the importance of partner ecosystems in AI adoption, and why \"people first\" should be every tech leader's mantra. From building culture within channel teams to helping customers overcome AI adoption fears, Michael shares practical insights on balancing cutting-edge innovation with genuine human connection. To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/","meta_description":"In this episode of The Bridgecast, host Scott Kinka sits down with Michael Quince, Regional Vice President of Partner Sales at NiCE, to explore how custom…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1642,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-bridgecast-with-scott-kinka-5670774/episodes/building-trust-in-ai-insights-from-nice/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774/building-trust-in-ai-insights-from-nice.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}