{"podcast":{"title":"The Brave Technologist","slug":"the-brave-technologist-2135907","podcast_index_feed_id":2135907,"rss_url":"https://thebravemarketer.libsyn.com/rss","website_url":"https://brave.com/podcast/","image_url":"https://static.libsyn.com/p/assets/7/4/3/1/7431aa568ccca3b4a04421dee9605cbd/thebravetechnologist.cover_1.png","author":"Brave","episode_count":210,"summary":"Technology is reshaping society—but how are users included in the conversation? The Brave Technologist explores how emerging technologies like artificial intelligence, machine learning, and Web3 are influencing our lives, our choices, and our collective future. Unlike many tech podcasts that focus on hype and disruption, this show puts users at the center of the conversation. Each episode features thoughtful discussions with technologists working to ensure that innovation serves the public interest. How are these tools impacting users? And how can we ensure that technology is developed with transparency, accountability, and the public good in mind? We're going deep with founders, builders, policy makers and researchers to explore the worlds of privacy, AI, crypto, digital rights, algorithmic accountability, and everywhere else where cutting edge technology impacts our daily lives.","last_synced_at":"2026-07-23T02:20:25.024347+00:00","page_url":"https://stenobird.com/podcast/the-brave-technologist-2135907"},"episode":{"title":"Pandora: How Much Freedom Should a Shopping Agent Have? (AI Summit LDN)","slug":"pandora-how-much-freedom-should-a-shopping-agent-have-ai-summit-ldn","published_at":"2026-06-24T12:00:00+00:00","page_url":"https://stenobird.com/podcast/the-brave-technologist-2135907/pandora-how-much-freedom-should-a-shopping-agent-have-ai-summit-ldn","show_page_url":"https://stenobird.com/podcast/the-brave-technologist-2135907","url":"https://thebravemarketer.libsyn.com/pandora-how-much-freedom-should-a-shopping-agent-have-ai-summit-ldn","audio_url":"https://traffic.libsyn.com/secure/thebravemarketer/Riccardo.mp4?dest-id=2705240","summary":"Riccardo Arnaldi, Agentic AI Product Manager at Pandora, shares what it actually looks like to build and scale a brand-facing LLM shopping agent live with millions of customers. He explains why too much autonomy is a liability, how a deterministic routing layer keeps the AI from going off-script, and why traditional QA teams had to rebuild their processes from scratch. He also breaks down a real customer interaction that exposed the gap between automation and appropriate human sensitivity, changing how the team handles frustrated users. Key Takeaways Which metrics Pandora uses to measure success of Gemma, their customer-facing AI agent What breaks when traditional QA processes meet agentic products, and how testing an agent differs from testing software How a brand's voice gets engineered into an AI agent, including exact words it's allowed to use and the persona it borrows What a frustrated customer's outburst revealed about the line between automation and human sensitivity Guest Bio: Riccardo Arnaldi is a product manager with 6+ years' experience building and iterating on digital products through data, experimentation, and AI. Currently, he owns end-to-end development and strategy of LLM-based shopping and customer support agents at Pandora. Previously, he drove X60M+ DKK in incremental revenue by scaling Pandora's website and CRM personalisation programme from the ground up across 7+ markets. An Italian based in Copenhagen, Riccardo is a sports lover and guitar strummer, and is always on the lookout for the next great travel destination (with hype-worthy local foods). ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging te…","meta_description":"Riccardo Arnaldi, Agentic AI Product Manager at Pandora, shares what it actually looks like to build and scale a brand-facing LLM shopping agent live with…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1322,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-brave-technologist-2135907/episodes/pandora-how-much-freedom-should-a-shopping-agent-have-ai-summit-ldn/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-brave-technologist-2135907/pandora-how-much-freedom-should-a-shopping-agent-have-ai-summit-ldn.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}