{"podcast":{"title":"The Beat","slug":"the-beat-209012","podcast_index_feed_id":209012,"rss_url":"https://feeds.simplecast.com/F2qS_sm2","website_url":"https://hlth-matters.simplecast.com","image_url":"https://image.simplecastcdn.com/images/06f313b1-6f17-4df2-bab6-3a502719e3fb/dee33ea6-a6ea-41a9-a9b7-da784babfe68/3000x3000/thebeat-googleslide-template-spotify.jpg?aid=rss_feed","author":"HLTH","episode_count":451,"summary":"The Beat, powered by HLTH, is a weekly interview series dedicated to paving a better path forward for the future of health. Each week a variety of hosts bring you authentic conversations with prominent thought leaders. Through these interviews with people at the forefront of change in healthcare, we hope to spark new ideas and encourage new collaborations among listeners.","last_synced_at":"2026-07-21T08:19:39.874222+00:00","page_url":"https://stenobird.com/podcast/the-beat-209012"},"episode":{"title":"How Bland Is Replacing Legacy IVR Systems and Fixing Healthcare's Phone Problem","slug":"how-bland-is-replacing-legacy-ivr-systems-and-fixing-healthcare-s-phone-problem","published_at":"2026-05-04T04:00:00+00:00","page_url":"https://stenobird.com/podcast/the-beat-209012/how-bland-is-replacing-legacy-ivr-systems-and-fixing-healthcare-s-phone-problem","show_page_url":"https://stenobird.com/podcast/the-beat-209012","url":"https://hlth-matters.simplecast.com/episodes/how-bland-is-replacing-legacy-ivr-systems-and-fixing-healthcares-phone-problem-Jd4HpGN5","audio_url":"https://cdn.simplecast.com/media/audio/transcoded/53cc916b-8a9b-45a0-880f-d184ba4965ca/4638d5bd-a632-4fc4-86b6-fd564a6f868d/episodes/audio/group/cfac7950-e701-4a28-9718-44b2da20618f/group-item/5d3ee256-6082-4137-9d94-904d3fc40944/128_default_tc.mp3?aid=rss_feed&feed=F2qS_sm2","summary":"In this episode, host Sandy Vance chats with Isaiah Granet, co-founder and CEO of Bland, for a sharp and eye-opening conversation about one of the most overlooked bottlenecks in healthcare: the phone call. Bland now handles 3.5 million phone calls a week, has raised over $100 million, including a $40 million Series B, and is backed by Emergence Capital, Scale, and Y Combinator. Isaiah brings a refreshingly honest take on what it actually takes to get voice AI into production in healthcare, why most vendors are just talking about it rather than doing it, and why the security risks hiding in third-party AI dependencies should be keeping every healthcare CIO up at night.","meta_description":"In this episode, host Sandy Vance chats with Isaiah Granet, co-founder and CEO of Bland, for a sharp and eye-opening conversation about one of the most ov…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1324,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-beat-209012/episodes/how-bland-is-replacing-legacy-ivr-systems-and-fixing-healthcare-s-phone-problem/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-beat-209012/how-bland-is-replacing-legacy-ivr-systems-and-fixing-healthcare-s-phone-problem.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}