{"podcast":{"title":"The AI in Business Podcast","slug":"the-ai-in-business-podcast-168928","podcast_index_feed_id":168928,"rss_url":"https://techemergence.libsyn.com/rss","website_url":"http://emerj.com","image_url":"https://static.libsyn.com/p/assets/9/c/2/2/9c226d0d338dd5bed959afa2a1bf1c87/1.png","author":"Daniel Faggella","episode_count":1163,"summary":"The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise","last_synced_at":"2026-07-04T00:20:08.438260+00:00","page_url":"https://stenobird.com/podcast/the-ai-in-business-podcast-168928"},"episode":{"title":"How Industrial Service Leaders Are Closing the Knowledge Gap Before It's Too Late with Mike Hughes of Peak International Group","slug":"how-industrial-service-leaders-are-closing-the-knowledge-gap-before-it-s-too-late-with-mike-hughes-of-peak-international-group","published_at":"2026-06-04T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-ai-in-business-podcast-168928/how-industrial-service-leaders-are-closing-the-knowledge-gap-before-it-s-too-late-with-mike-hughes-of-peak-international-group","show_page_url":"https://stenobird.com/podcast/the-ai-in-business-podcast-168928","url":"https://podcast.emerj.com/how-industrial-service-leaders-are-closing-the-knowledge-gap-before-its-too-late-with-mike-hughes-of-peak-international-group","audio_url":"https://traffic.libsyn.com/secure/techemergence/AIB_Mike_Hughes.mp3?dest-id=151434","summary":"The skilled labor crisis in industrial equipment service is not a future problem; it is eroding operational performance now, as retiring engineers take decades of institutional knowledge with them and incoming technicians cannot fill the gap at speed. In this episode, Mike Hughes, Group Service Director at Peak International Group, outlines how service organizations can close the expertise gap through smarter knowledge capture, targeted AI deployment, and a frontline-first approach to modernization. The conversation covers remote diagnostics, first-time fix performance, the realities of working with imperfect data, and the two or three use cases leaders should prioritize before attempting a broader transformation. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner","meta_description":"The skilled labor crisis in industrial equipment service is not a future problem; it is eroding operational performance now, as retiring engineers take de…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1596,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-ai-in-business-podcast-168928/episodes/how-industrial-service-leaders-are-closing-the-knowledge-gap-before-it-s-too-late-with-mike-hughes-of-peak-international-group/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-ai-in-business-podcast-168928/how-industrial-service-leaders-are-closing-the-knowledge-gap-before-it-s-too-late-with-mike-hughes-of-peak-international-group.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}