{"podcast":{"title":"The Agile Attorney Podcast","slug":"the-agile-attorney-podcast-6878760","podcast_index_feed_id":6878760,"rss_url":"https://feeds.captivate.fm/the-agile-attorney/","website_url":"https://agileattorney.com/podcast","image_url":"https://artwork.captivate.fm/4e7a72c1-0e7a-4925-9941-8a43f65ed7a2/taa-podcast-cover-art-3000.jpg","author":"John E. Grant","episode_count":128,"summary":"The Agile Attorney podcast teaches legal professionals how to streamline their legal workflows using the principles, practices, and tools of the Kanban Method. Join Accredited Kanban Trainer and award-winning legal operations professional John E. Grant as he shares the keys to implementing effective strategies, practices, and technologies to drive true efficiency in your legal processes. For more information on how John can help you develop an agile mindset and bust through your legal delivery bottlenecks, visit https://agileattorney.com. This is the show for you if you find yourself asking questions like: -How can I make my law practice more efficient? -What is the best way to implement legal project management in my legal workflow? -How can I best leverage technology to improve my legal workflows? -What is the best way to transition my practice to flat fees or other alternative billing structures? -How can I get my legal team to perform better? -How can I better build productized legal services? -What is the best way to increase law firm revenue without adding headcount?","last_synced_at":"2026-06-09T18:17:58.593868+00:00","page_url":"https://stenobird.com/podcast/the-agile-attorney-podcast-6878760"},"episode":{"title":"120. Get Curious Before You Get Defensive: Clean Language Questions for Lawyers","slug":"120-get-curious-before-you-get-defensive-clean-language-questions-for-lawyers","published_at":"2026-05-19T08:00:00+00:00","page_url":"https://stenobird.com/podcast/the-agile-attorney-podcast-6878760/120-get-curious-before-you-get-defensive-clean-language-questions-for-lawyers","show_page_url":"https://stenobird.com/podcast/the-agile-attorney-podcast-6878760","url":"https://community.agileattorney.com/clean-language-questions-for-lawyers","audio_url":"https://episodes.captivate.fm/episode/4b8f0c88-6d0e-4539-9eb4-6298c349a6f8.mp3","summary":"As a lawyer, it’s easy to fall into defensive mode when a client expresses frustration with your work or challenges your bill. But instead of getting defensive, what the client really needs is your curiosity. In this episode, I introduce a tool I’ve been using for over a year called Clean Language questions. This technique, originally from psychotherapy, helps clients open up and explore their own thoughts without leading them. When clients express dissatisfaction, instead of jumping into problem-solving mode, Clean Language questions allow you to get to the root of their concerns, strengthening the relationship and improving understanding. Get full show notes, transcript, and more information here: agileattorney.com/120 Take your law practice from overwhelmed to optimized with GreenLine Legal Follow along on LinkedIn: linkedin.com/in/johnegrant","meta_description":"As a lawyer, it’s easy to fall into defensive mode when a client expresses frustration with your work or challenges your bill. But instead of getting defe…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1463,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-agile-attorney-podcast-6878760/episodes/120-get-curious-before-you-get-defensive-clean-language-questions-for-lawyers/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-agile-attorney-podcast-6878760/120-get-curious-before-you-get-defensive-clean-language-questions-for-lawyers.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}