{"podcast":{"title":"The Agency Profit Podcast","slug":"the-agency-profit-podcast-1151616","podcast_index_feed_id":1151616,"rss_url":"https://feeds.simplecast.com/oUhqStLi","website_url":"https://parakeeto.com/blog/","image_url":"https://image.simplecastcdn.com/images/d09aac90-9842-4abc-b7b0-e564939fbb78/15b9d8f3-2a7c-4093-ac06-c11b2c37a036/3000x3000/app-logo-dark-1.jpg?aid=rss_feed","author":"Marcel Petitpas","episode_count":229,"summary":"Welcome to the Agency Profit Podcast hosted by Marcel Petitpas, CEO and Co-Founder of Parakeeto. Finally, an agency podcast that isn't JUST about getting more clients. On the show, we bring in experts, agency owners and consultants to share their actionable tips for improving profitability and operational efficiency. Here, you'll learn what systems to implement in your business, what kind of KPI's to track, and benchmarks to aim for. How to manage things like capacity, utilization, billing rates, processes and procedures, what tools to use, mistakes to avoid and so, so much more. If you're tired of putting out fires, working long hours, and growing revenue but not profits, you're in the right place.","last_synced_at":"2026-07-29T12:18:08.258325+00:00","page_url":"https://stenobird.com/podcast/the-agency-profit-podcast-1151616"},"episode":{"title":"How to Improve Handoffs from Sales to Delivery, With Kristen Kelly","slug":"how-to-improve-handoffs-from-sales-to-delivery-with-kristen-kelly","published_at":"2025-12-31T02:00:00+00:00","page_url":"https://stenobird.com/podcast/the-agency-profit-podcast-1151616/how-to-improve-handoffs-from-sales-to-delivery-with-kristen-kelly","show_page_url":"https://stenobird.com/podcast/the-agency-profit-podcast-1151616","url":"https://parakeeto.com/blog/","audio_url":"https://chrt.fm/track/219EA1/afp-942741-injected.calisto.simplecastaudio.com/f59e2578-1756-4c62-9ba8-aacaf60e2b05/episodes/11cf2ae7-69f2-4cb8-9c6b-9cc1ed6c2dd8/audio/128/default.mp3?aid=rss_feed&awCollectionId=f59e2578-1756-4c62-9ba8-aacaf60e2b05&awEpisodeId=11cf2ae7-69f2-4cb8-9c6b-9cc1ed6c2dd8&feed=oUhqStLi","summary":"About this Episode In this episode of the Agency Profit Podcast, Marcel is joined once again by Kristen Kelly to unpack one of the most persistent friction points inside service businesses: the handoff between sales and delivery. Drawing on her experience working with agencies of all sizes, Kristen breaks down the all too familiar pattern of projects kicking off with a signed contract but no real context, delivery teams guessing at what was promised, and loosely defined scopes that quietly erode margins. She and Marcel explore how misaligned incentives, weak scoping and pricing frameworks, and inconsistent data structures across tools turn every new project into a game of telephone for clients and a source of internal tension between sales, account management, and project teams. From practical fixes like sharing recorded sales calls and involving account managers in late stage sales conversations, to more structural shifts like separating price from scope and using reporting as a forcing function for better alignment, this episode gives agency leaders a clear roadmap to tighten handoffs, improve the client experience, and protect profitability.","meta_description":"About this Episode In this episode of the Agency Profit Podcast, Marcel is joined once again by Kristen Kelly to unpack one of the most persistent frictio…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2076,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-agency-profit-podcast-1151616/episodes/how-to-improve-handoffs-from-sales-to-delivery-with-kristen-kelly/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-agency-profit-podcast-1151616/how-to-improve-handoffs-from-sales-to-delivery-with-kristen-kelly.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}