{"podcast":{"title":"That Super Show","slug":"that-super-show-7318065","podcast_index_feed_id":7318065,"rss_url":"https://feeds.captivate.fm/thatsupershow/","website_url":"https://thatsuper.show","image_url":"https://artwork.captivate.fm/bb6208e2-953a-40f8-8342-42d1c9debbd3/eVh-dKGhdQ9iy1CkQRpYgni9.jpg","author":"Neil Benson & Sarah Penn","episode_count":31,"summary":"That Super Show brings you the latest news, insights and industry interviews to help Australian superannuation professionals improve retirement outcomes for Australians. Hosted by Sarah Penn, CEO of Mayflower Consulting, and Neil Benson, CEO of Superware.","last_synced_at":"2026-07-30T12:21:57.908940+00:00","page_url":"https://stenobird.com/podcast/that-super-show-7318065"},"episode":{"title":"Adrian Gervasoni: Transforming Member Portals for Superannuation Success","slug":"adrian-gervasoni-transforming-member-portals-for-superannuation-success","published_at":"2026-01-19T23:00:00+00:00","page_url":"https://stenobird.com/podcast/that-super-show-7318065/adrian-gervasoni-transforming-member-portals-for-superannuation-success","show_page_url":"https://stenobird.com/podcast/that-super-show-7318065","url":"https://thatsuper.show/17","audio_url":"https://episodes.captivate.fm/episode/d6fdff42-db11-4d72-a88d-5eb7ce6000a2.mp3","summary":"#17. Co-hosts Sarah Penn and Neil Benson chat with Adrian Gervasoni, Executive Manager Advice Services at Industry Fund Services. Highlights Member engagement challenges Rethinking the member journey Super as 'your future wage' Super portals try to present too much info The power of nudges The new class of advisers - what this means in practise What we can learn from banks closing branches and moving customers online Webinars and events are fun but only reach a small number of people The future of portals Guest: Adrian Gervasoni Connect with Adrian Gervasoni on LinkedIn Follow Industry Fund Services on LinkedIn Visit Industry Fund Services website That Super Show That Super Show is the most downloaded podcast for Australian superannuation professionals. Sarah and Neil cover the issues, debates and decisions shaping the industry - without the spin. Subscribe to the show wherever you listen to podcasts and don't forget to leave us a rating and review. Visit That Super Show website and become a newsletter subscriber Email hello@thatsuper.show if you've got a topic you'd like us to cover or a guest proposal or suggestion Follow That Super Show on LinkedIn Follow That Super Show on YouTube Your Cohosts Sarah Penn Sarah Penn is the CEO and founder of Mayflower Consulting, an Australian financial services consultancy specialising in product governance, PDS management, and product operating model design. Her team works with super funds, fund managers, and investment platforms across Australia. Connect with Sarah on LinkedIn Follow Mayflower Consulting on LinkedIn Visit Mayflower Consulting website Neil Benson Neil Benson is the global chief product officer at ChandlerCX, where he leads a team focused on intelligent customer messaging for regulated organisations, including supe…","meta_description":"#17. Co-hosts Sarah Penn and Neil Benson chat with Adrian Gervasoni, Executive Manager Advice Services at Industry Fund Services. Highlights Member engage…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2699,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/that-super-show-7318065/episodes/adrian-gervasoni-transforming-member-portals-for-superannuation-success/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/that-super-show-7318065/adrian-gervasoni-transforming-member-portals-for-superannuation-success.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}