{"podcast":{"title":"TechTalks in CMMS","slug":"techtalks-in-cmms-7035413","podcast_index_feed_id":7035413,"rss_url":"https://anchor.fm/s/f9d91904/podcast/rss","website_url":"https://www.maintenancecare.com","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/41817545/41817545-1757359267102-4e6da4f2960e4.jpg","author":"Dan Roberge","episode_count":51,"summary":"Dedicated to empowering maintenance professionals and facility managers by providing insights into optimizing operations and achieving maintenance excellence. Hosted by industry experts at Maintenance Care, a leading CMMS solutions provider, this podcast explores facility maintenance, asset management, preventative maintenance, and technology-driven solutions. Join us to discover best practices, success stories, and the latest maintenance trends through engaging discussions with thought leaders, managers, and experts who've successfully implemented CMMS solutions.","last_synced_at":"2026-06-05T02:18:01.779036+00:00","page_url":"https://stenobird.com/podcast/techtalks-in-cmms-7035413"},"episode":{"title":"Todd Gradson","slug":"todd-gradson","published_at":"2026-04-09T12:00:00+00:00","page_url":"https://stenobird.com/podcast/techtalks-in-cmms-7035413/todd-gradson","show_page_url":"https://stenobird.com/podcast/techtalks-in-cmms-7035413","url":"https://podcasters.spotify.com/pod/show/dan-roberge/episodes/Todd-Gradson-e3hkcob","audio_url":"https://anchor.fm/s/f9d91904/podcast/play/118157515/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-3-8%2F421675057-44100-2-186e068547c63.m4a","summary":"Transitioning a sales department from underperforming to high-growth requires more than just new metrics. It demands a foundation of authentic leadership and technical trust. Todd Gradson joins TechTalks to discuss building world-class commercial operations, and the strategic importance of understanding individual motivation within a sales team. Todd emphasizes a consultative approach that prioritizes active listening to solve complex facility management challenges rather than relying on rigid scripts. For operations leaders, these insights highlight how balancing software simplicity with deep customization, such as asset tagging and sensor integration, can effectively scale a maintenance department from a local site to a multinational corporation.","meta_description":"Transitioning a sales department from underperforming to high-growth requires more than just new metrics. It demands a foundation of authentic leadership…","key_points":[],"chapters":[],"topics":[],"duration_seconds":219,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/techtalks-in-cmms-7035413/episodes/todd-gradson/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/techtalks-in-cmms-7035413/todd-gradson.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}