{"podcast":{"title":"Techfluential by Deloitte","slug":"techfluential-by-deloitte-6923756","podcast_index_feed_id":6923756,"rss_url":"https://feeds.megaphone.fm/WSJ1573877584","website_url":"https://www.wsj.com/podcasts/techfluential-by-deloitte","image_url":"https://megaphone.imgix.net/podcasts/471f4d8a-1d3b-11ef-9ace-f73f6325eb2d/image/5a27e2ee54bb6377fb0deae8377cd3b2.jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"The Wall Street Journal","episode_count":11,"summary":"How can influencing differently lead to new opportunities? Join Deloitte’s Lou DiLorenzo Jr. in conversation with the C-Suite leaders bringing business and technology together to transform organizations and drive strategic value.","last_synced_at":"2026-06-06T06:18:04.827768+00:00","page_url":"https://stenobird.com/podcast/techfluential-by-deloitte-6923756"},"episode":{"title":"Elevating Customer Experience Through Technology","slug":"elevating-customer-experience-through-technology","published_at":"2024-10-03T13:32:00+00:00","page_url":"https://stenobird.com/podcast/techfluential-by-deloitte-6923756/elevating-customer-experience-through-technology","show_page_url":"https://stenobird.com/podcast/techfluential-by-deloitte-6923756","url":"https://traffic.megaphone.fm/WSJ7295324933.mp3?updated=1730735410","audio_url":"https://traffic.megaphone.fm/WSJ7295324933.mp3?updated=1730735410","summary":"Strong customer relationships rely on trust. Hear how Sabina Ewing, senior vice president of Business and Technology Services and chief information officer at Abbott, and Linda Jojo, executive vice president and chief customer officer at United, leverage tech to enhance the customer experience and drive loyalty. Listen to all episodes here.","meta_description":"Strong customer relationships rely on trust. Hear how Sabina Ewing, senior vice president of Business and Technology Services and chief information office…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1226,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/techfluential-by-deloitte-6923756/episodes/elevating-customer-experience-through-technology/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/techfluential-by-deloitte-6923756/elevating-customer-experience-through-technology.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}